The best gift you can give your customers consists of two words: Thank you. According to a new study from Michigan State University (MSU), satisfied customers who were acknowledged by a company president for filling out a satisfaction survey increased their patronage to the business b

Our drive to improve ourselves moves into high gear as we look toward a new year. And one of our first places of improvement starts at work, where we should always seek to better ourselves. According to Kitty Boitnott, PhD, NBCT, a certified life strategies and stress management coach

It’s the last week of January (sorry, we mean December; we got way ahead of ourselves), and we, too, have the listicle bug. It’s that virus that infects all blogs and websites and forces them to post their top 10 stories of the year. So, instead of fighting it, we’re

We venue managers share many similar issues, concerns, and goals regardless of our type of venue. The safety of our participants, ticket holders, partners, employees, and everyone else involved with our operations, as well as the security of our venue itself, are topics that concern u

I am currently a sophomore at Kennesaw State University (KSU) in the metro Atlanta area of Georgia. I am studying marketing with a concentration in sports marketing. Kennesaw State University is a non-traditional school, meaning a very high percentage of the student population is in t