By Jessica Beckmann As I scroll through my LinkedIn newsfeed, I am devastated to see the amount of industry colleagues who are experiencing layoffs and furloughs. I have been fortunate to remain working as COVID-19 has continued to wreak havoc on the events industry, but was recently

How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev

By Sue Pelletier At a recent online town hall, the Association Forum and the Meetings Mean Business Coalition (MMBC) pulled together an all-star lineup of industry powerhouses to talk about what the future of live events will look like once we get back to meeting in person post-COVID-

By R.V. Baugus As Sharoni Denise Little, Ph.D., Ed.D., and Nick Schact pointed out in their highly anticipated session on Leading from the Top: Building an Inclusive Venue Culture, it is impossible for an organization to be at peak effectiveness if in fact that leadership in diversity

By R.V. Baugus Jenny Stephens, principal and director of marketing for Denver-based Perkins&Will, has the distinct pleasure of guiding a panel discussion at the popular Empowered Women in Leadership session that takes place at VenueConnect20 on Friday, October 30 at 10:30 a.m. The