By Kimberly Mahoney, Ph.D., CVP Information allows businesses to make informed decisions. There are a number of sources available to venue managers to assist in decision-making, evaluation of day-to-day operations, long-term planning, and negotiations, amongst others. In an effort to

The Facility Doctors is a new column in the pages of Facility Manager magazine co-edited by Dr. Kimberly Mahoney and Professor Gil Fried. The column appeared in the March/April issue and the next installment is in the May/June magazine. But we need your help, or more specifically, you

An unpleasant restroom experience can turn customers away, perhaps even garnering a bad review. However, clean, well-maintained restrooms can be customer magnets. A new survey shows how businesses ultimately pay a price for having unpleasant restroom conditions—and reap the rewards of

For every naysayer who forecasts the demise of live entertainment due to the 24/7 presence of social media and other convenient distractions, Peter Sagal, NPR host and keynote speaker at the Performing Arts Managers Conference, says to tap the brakes on all the negativity. “Gues

Los Angeles Mayor Eric Garcetti and Los Angeles Tourism & Convention Board (L.A. Tourism) President & CEO Ernest Wooden Jr. announced Los Angeles welcomed 47.3 million visitors in 2016, surpassing mid-year forecasts and breaking visitation records for the sixth consecutive yea