The hospitality world can offer the venue world some great insights, especially when it comes to revenue management. Consider a 2013 study from Pennsylvania State University that looked at how user generated content works alongside price to affect perceptions of quality and value. Fin

Indiana’s new “Religious Freedom Restoration Act” has attracted a lot of attention over the last few days. Gov. Mike Pence (R) signed it into law last week, and already several organizations have either pulled their conferences out of the state or indicated they woul

Congratulations to the following IAVM members who were named 2015 Generation Next winners by Venues Today. Rebecca Bolton—general manager, Las Cruces Convention Center, New Mexico David Farrar—general manager, Santander Arena & Performing Arts Center, Reading, Pennsylvania Gunnar

When you create memories, you get people talking. This was the launchpad for the 2015 GuestX session on memorable customer service from Jennifer Blackmon, corporate director with the Ritz-Carlton Leadership Institute. Blackmon shared amazing examples of service that have become synony

The International Association of Venue Managers (IAVM) is pleased to announce Jack Lucas, president of TicketsWest and WestCoast Entertainment, as the recipient of the 2015 Joseph J. Anzivino Award. The Anzivino Award is granted to a distinguished, Allied IAVM member for extraordinary