An unpleasant restroom experience can turn customers away, perhaps even garnering a bad review. However, clean, well-maintained restrooms can be customer magnets. A new survey shows how businesses ultimately pay a price for having unpleasant restroom conditions—and reap the rewards of

This summer’s Venue Management School at Oglebay will welcome two new faces as Steve Mackenzie, president of EventBooking, and Michael K. Garcia, adjunct assistant professor in the Thornton School of Music at the University of Southern California, arrive on the scene at the publ

First things first. Dr. Tamara Madensen did not advocate in her keynote opening speech at the Academy for Venue Safety & Security to engage in any unethical or illegal tactics when she talked about how stealing solutions helps in her work as the Director, Crowd Management Research

IAVM’s one-day Severe Weather Preparedness event at the Marriott Quorum Hotel in Dallas came and went with the intensity and urgency one associates with, well, severe weather. From real-life severe weather experiences at venues to understanding severe weather tools to looking at

Paul Turner, CFE, is the senior director of event operations for AT&T Stadium and the Dallas Cowboys in Arlington, Texas. Yes, that stadium that carries with it a hypnotizing effect thanks to its grandeur. It is a stadium that offers so much more than just the event taking place o