By Sue Oxarart

Toyota Arena in Ontario, Calif., announced the position of General Manager has been filled by Michael Fallon. He took on the day to day duties of General Manager as of June 1, 2021.

“We are pleased to welcome Mike to Ontario and look forward to his expertise in managing our entertainment venue,” said Michael Krouse, Regional Vice President of SMG Worldwide. “His vast experience in the industry, core strength of arena operations and working in Southern California will ensure we will continue to meet our goals to provide excellent entertainment experiences for our guests. Mike will lead the team as we prepare to re-open the venue on June 15, 2021.”

Fallon began his career in the finance department of the entertainment industry in Florida. He has worked for some of the top venues in the United States, including Madison Square Garden in New York. Most recently Fallon was the Vice President of Operations for The Forum in Los Angeles. He also served as US Payroll Manager for Microsoft Corporation in Fargo, ND.

The knowledge and work experience in several locations and positions in the entertainment management business will provide Fallon the tools to educate and lead the team at Toyota Arena. He has a B.S. in Accounting form Kean University and a Master’s Degree in Management from Nova University.

Sue Oxarart is Director of Marketing and Communications for the Greater Ontario Convention & Visitors Bureau and Ontario Convention Center.

From Wire Reports

Delaware North has agreed a deal to manage on-site food and beverage services at Climate Pledge Arena, “pledging” the future home of NHL expansion franchise Seattle Kraken and the WNBA’s Seattle Storm will offer a F&B experience “unlike any in the industry” at present.

Due for completion in October, Climate Pledge Arena is a complete redevelopment of the former KeyArena on the Seattle Center campus. The development is led by Oak View Group (OVG) and Delaware North will play a significant part in building ‘The Climate Collective,’ the arena’s unique F&B program featuring curated vendors, local ingredients and partners that aim to capture the spirit of the Pacific Northwest.

“‘The Climate Collective’ will be an innovative, sustainable, fan-focused food and beverage program that brings all of the flavors of the Pacific Northwest to life,” said Steve Mattson, executive vice-president and general manager of Climate Pledge Arena. “I’ve worked with Delaware North for many years and know firsthand how invested they are in our success at Climate Pledge Arena. They will help us never lose track of what’s most important – our fans.”

Delaware North CEO Charlie Jacobs added: “Climate Pledge Arena is a glimpse into the future, in terms of fan experience and sustainable venue operations. This type of forward thinking perfectly aligns with our core values, and we are excited to deliver our innovation and distinct brand of hospitality. Our partners at Oak View Group and the Seattle Kraken are setting a new standard, and we are thrilled to be part of the team.”

In addition to owning and operating TD Garden – home of the Boston Bruins and Boston Celtics – Delaware North operates concessions, premium dining, event catering, year-round restaurants and retail at more than 50 venues across the US, UK, Australia, and Asia.

“We’re working hard behind the scenes as we speak to bring together an arena food and beverage experience unlike any in the industry at present,” said Ken Gaber, vice-president of strategic operations for Delaware North Sportservice. “Climate Pledge Arena will have abundant local flavors and brands, and it’ll feature conveniences never before seen at this scale.”

The team has already brought on Steve Dominguez as general manager and Molly D. De Mers as executive chef. Dominguez most recently served as a district manager for Centerplate, overseeing operations at T-Mobile Park, Seattle Aquarium, Washington State Ferries and Yakima Convention Center. He came to Seattle in 2010 as general manager of then-Safeco Field.

By Christine Susa

Visit Pasadena is thrilled to welcome 14 citywide conventions in the next year including Association of CA Water Agencies, Barbershop Harmony Society, CA Association of Public Procurement Officials, and the American Astronomical Society. The citywide groups contracted over 18,600 room nights in Pasadena. Additionally, Visit Pasadena continues to book a variety of smaller meetings, consumer shows and tradeshows back into the Pasadena Convention Center.

“We are optimistic about the future. We’ve started to stem the tide of losing business due to the pandemic. Though we’re not out of the woods yet, we’re gaining traction,” said Jeanne Goldschmidt, executive director of Visit Pasadena. “I’m proud of the work our sales team has done in working closely with our clients during these uncertain months. With the Pasadena Convention Center’s GBAC STAR facility accreditation and the commitment to safety of our hotel partners and the entire destination, we’ve been able to assure our clients that Pasadena is open for business and is a safe destination for meetings and events.

“Our meeting planners and convention organizers know there is no replacement for the energy and productivity that comes from people coming together. We’re pleased to welcome their guests and get back to doing business. Every visitor that comes to Pasadena infuses dollars back into the city from hotel stays, exploring our beautiful destination, and visiting our restaurants and shops.”

For 14 months, business at the Pasadena Convention Center and Pasadena Civic Auditorium was hindered by state restrictions on large gathering restrictions. The Pasadena Convention Center was able to host certain essential events such as the LA County Vote Center for the Presidential Elections; city essential interview and testing events; jury empanelment; filming and television productions such as America’s Got Talent, commercials for Buick and evian®, and a TBS show.

Christine Susa is Director of Marketing & Communications for the Pasadena Convention & Visitors Bureau.

By R.V. Baugus

Sacramento’s newly named SAFE Credit Union Convention Center will host a ribbon-cutting ceremony at 10 am on Thursday, June 3.

Speakers include Congresswoman Doris Matsui, Mayor Darrell Steinberg, Councilwoman Katie Valenzuela – District 4, President & CEO of SAFE Credit Union – Dave Roughton, and President & CEO of Visit Sacramento – Mike Testa.

The event caps an extreme makeover led by IAVM member Jodi Ulich, Convention & Cultural Services Director for the City of Sacramento. Formerly the Sacramento Convention Center, this venue features a dynamic center for conventions, meetings, and cultural experiences. Despite the effects of COVID-19, the expansion and renovation construction of the convention center continued throughout 2020 to ensure an early 2021 opening. Customers will enjoy an expanded exhibit hall, new ballroom, additional meeting rooms and a new outdoor plaza. Also, the convention center received its GBAC (Global Biorisk Advisory Council) STAR Facility Accreditation. GBAC certification demonstrates a commitment to ensuring a clean, safe, and healthy environment for everyone using or working in the facility.

To get a peek about the project and ribbon-cutting, click here.

By Jonathan Carroll

College Park Center at The University of Texas at Arlington has partnered with KultureCity to make the arena and all its programs and events sensory inclusive. This new initiative will promote an accommodating and positive experience for all guests and fans with sensory needs. College Park Center is the first WNBA venue and first university venue in Texas to be certified sensory inclusive with KultureCity.

“Sporting and entertainment events are by nature high energy experiences, but in the moment, it is important we understand the excitement, noise level, and visual elements can be over stimulating for some,” states Jeff Davis, executive director of College Park Center. “I am thrilled that our entire staff has embraced this initiative with KultureCity, and they are committed to creating welcoming and inclusive experiences for all of our guests.”

The certification process entailed the staff at College Park Center being trained by leading medical professionals on how to recognize those guests and fans with sensory needs and how to handle a sensory overload situation. Sensory bags, equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards (produced in conjunction with Boardmaker) and weighted lap pads will be available for check out for guests feeling overwhelmed by the environment.

Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD and other similar conditions. One of the major barriers for these individuals is sensitivity to over stimulation and noise, which is an enormous part of the environment in a venue hosting live concerts, sports and other events. With its new certification, College Park Center is now better prepared to assist guests with sensory sensitivities in having the most comfortable and accommodating experience possible.

“To know that you soon will be able to see families attend a basketball game, a true community binding experience, with their loved ones who have a sensory challenge and who were not able to previously attend, is truly a heartwarming moment. Our communities are what shapes our lives and to know that College Park Center is willing to go the extra mile to ensure that everyone, no matter their ability, is included in their community is amazing,” said Dr. Julian Maha, Co-Founder, KultureCity.

Prior to attending an event, families can download the free KultureCity app where they can view what sensory features are available and where to access them. Guests can also use the app to view the Social Story which will provide a preview of what to expect while enjoying an event at College Park Center.

Jonathan Carroll is Assistant Director, Event and Venue Marketing, Special Event Facilities.