Kara Cox is an event coordinator for Sprint Center in Kansas City, Missouri. Her career in venue management began in 2016 as an event supervisor for the Show Me Center in Cape Girardeau, MO. With her passion for the industry and desire to strive for excellence, she is determined to do everything she can to see the venue industry succeed.

Join your Foundation in congratulating Kara on being honored as one of the 30|UNDER|30 Class of 2020 and don’t forget to come back each Thursday as we spotlight another honoree!

The COVID Relief NOW Coalition calls for “No Recess Without Relief” imploring Congress to find bipartisan solution to move COVID stimulus package

IAVM has joined COVID RELIEF NOW, a new coalition of nearly 200 major public and private sector groups across the U.S. Today, COVID RELIEF NOW called for “No Recess without Relief” imploring Congress to not leave town for the 2020 elections without passing additional COVID economic relief – stating millions of jobs and survival of small businesses as well as vital government services are on the line. 

Brad Mayne, President and CEO of IAVM states, “Our public venues in every community have been decimated by the inability to open our arenas, stadiums, performing arts theaters, and convention centers which derive their revenues from hosting events. This not only affects the organization and it’s employees, but also the small businesses that support the events including production, F&B, restaurants, hotels, and the like.”

The coalition stated that if Congress fails to act, millions of employees will be furloughed or terminated; millions of unemployed Americans will lose their unemployment insurance pandemic benefits; hundreds of thousands of companies will be at risk of closing their doors forever; and the vast majority of state and local governments will have to curtail critical services in order to balance budgets due to a decline in tax revenue.

Click here to view the letter signed by coalition members that was sent to Congress today.

By Tom Cornwall, CVE

As I write this we have seen 68 days dawn in the BUBBLE created for the Edmonton hub for the NHL Hub City Tournament.

Four nights ago the NHL crowned the Dallas Stars as the Western Conference Champions and last night we crowned the Tampa Bay Lightning as the Eastern Conference Champs.

Tonight is the eve of Game 1 of the final round to crown the 2020 Stanley Cup Champion.

The Western and Eastern Champions will battle in a best of 7 series to claim Lord Stanley’s Cup.

Some say this is the hardest Championship to win in all of professional sports and it has been said recently that perhaps this year’s Championship will be the hardest to win of all times since it’s been done all in a bubble under the constant threat of COVID 19.

About 60 days ago we welcomed twelve teams to each of the Edmonton and Toronto hubs to become what has lovingly been called Bubble Hockey.

Through the dedication of a few hundred NHL management/staff, third party contractors and the hockey teams we have managed to survive the ups and downs of living 24/7 in the bubble.

Daily nose or throat swabs, wearing masks 24/7, sanitizing/washing hands constantly, hotel/arena food and Skip the Dishes, Pickle Ball tournaments, golf simulators, only FaceTime/Zoom or cell phone contact with family and friends, has become the way of life accepted by all in this Bubble world we created. Hockey without spectators took some adjusting to but the NHL has done a great job to create the “home arena” atmosphere as best possible with their graphics and audio/video production.

Two weeks ago the remaining two teams in Toronto joined the remaining two teams in Edmonton for the right to crown the Eastern and Western Conference Champions and do battle for the right to lift Lord Stanley’s Cup and the honor of becoming the 2020 Stanley Cup Champions. Within a few days the champion will be crowned and the teams and 90 percent of the staff will depart the next morning to reacquaint themselves with life outside the bubble. For a few of us, bubble life will continue for a couple extra days as we dismantle the production, pack away the sanitization equipment/supplies, dismantle fences, write the reports and “Pop the Bubble” that has been our home for nearly 80 days.

Twenty four became four and then there were two.

SOON THERE WILL BE ONE BUBBLE HOCKEY SURVIVOR!

Tom Cornwall, CVE, is Hub City Compliance Officer and with Oak View Group/Prevent Advisors.

By Ellen O’Brien

Workplace distancing. Crowd density. Occupancy, vacancy, capacity. Welcome to the new language of reopening campuses and venues around the globe.

Whether it’s pro sports venues, college stadiums, campus libraries, or office buildings, dedicated reopen task forces are hard at work understanding new requirements to count people, manage physical distanging, and help students, fans and employees return safely.

At the same time, CIOs say this is a very noisy time — they are hearing lots of pitches from lots of vendors who want to help them reopen safely. Evaluating AI-powered reopen software can be daunting, even though there are some obvious starting points. It should have proven partnerships in your vertical. It should scale easily, and ideally be vendor agnostic, working with any IT provider you currently have on premises.

But what else should you know about this category of crowd intelligence software? We’ve highlighted 6 key attributes here:

1. Ask before investing in sensors. Ask whether the solution requires sensors to be installed over doorways or other locations. Depending on your electrical supply options, and the procedures for replacing batteries, some sensors could potentially become a hassle. Inquire whether the solution can leverage existing video systems you already have in place.

2. Remote Deploy. Considering how hard it is to schedule meetings and visitors these days, this might seem like an obvious starting point. If you believe your SaaS provider can get you up and running remotely, it may take some of the initial strain off the project.

3. Privacy. Most organizations do not want to be in the surveillance business. When looking for software that helps you count people and predict how and when they will use spaces – think library during finals week or holiday shopping at the mall – look for a solution that provides you visual representations of people in your space. Ask your SaaS provider if the data they wrangle and you see is anonymous.

4. A display you love. Everyone will tell you their software has the most intuitive interface. That’s because the user experience is important — but not because it makes you feel happier and smarter when you see it (though that’s nice) but because every other person in your organization should feel empowered by it. Non-technical types should find it easy to use and understand. So yes, there’s a lot of GUI hype — but for good reason.

5. Alerting. Make sure you have the ability to surface anomalies in ways that make sense to your team in the command center, or the ones using mobile devices. These threshold alerts can help facility and security teams respond to incidents faster, avoid bottlenecks or overcrowding, and adjust staffing when necessary.

6. Compliance. When evaluating reopen software, ask providers whether you will be able to review data for compliance purposes. So much time and effort will be dedicated to phased reopening; make sure you are able to review and show data that makes clear how people use the space you manage, and how your reopen plan is working.

If you are looking for reopen software to understand crowd behavior on your campus or venue, contact Jaclyn Smith, Vice President, Sales, at jaclyn.smith@armoredthings.com to learn more.

Ellen O’Brien is Director of Content & Marketing at Armored Things and based in Boston.

By ISSA and R.V. Baugus

The Global Biorisk Advisory Council® (GBAC), a Division of ISSA, has awarded GBAC STAR™ accreditation to 57 new facilities this week, many of which again are public assembly venues led by IAVM members.

“Each week, we see more organizations achieve GBAC STAR accreditation and others commit to completing this process because they are dedicated to protecting their patrons and employees,” said GBAC Executive Director Patricia Olinger. “While it’s unclear when the COVID-19 pandemic will end, we are certain that accredited facilities have the highest regards for health and safety in this new normal along with a commitment to continuous improvement going forward.”

GBAC STAR is an important indicator of a facility’s ability to prepare, respond, and recover from infectious disease and biohazard threats. The accreditation is renewed annually to encourage organizations to document their progress and continually strive for improvement.

The following public assembly venues facilities are now GBAC STAR accredited:

Convention Centers

America’s Center in St. Louis
ASM Global – Antiguo Casino de Puerto Rico in San Juan, Puerto Rico
Baltimore Convention Center in Baltimore, Md.
Buffalo Niagara Convention Center in Buffalo, N.Y.
Calgary TELUS Convention Center in Calgary, Alberta
Charlotte Convention Center in Charlotte, N.C.
Edmonton Convention Center in Edmonton, Alberta
Edmonton EXPO Centre in Edmonton, Alberta
Gatlinburg Convention Center in Gatlinburg, Tenn.
Monona Terrace Community and Convention Center in Madison, Wisc.
Oakland Convention Center in Oakland, Calif.
Pennsylvania Convention Center in Philadelphia
Puerto Rico Convention Center in San Juan
Raleigh Convention and Performing Arts Complex in Raleigh, N.C.
Tampa Convention Center in Tampa, Fla.
Visalia Convention Center in Visalia, Calif.

Arenas/Stadiums/Performance Venues

BC Place, home to the MLS’s Vancouver Whitecaps and the CFL’s BC Lions, in Vancouver, B.C.
Blumenthal Performing Arts in Charlotte, N.C.
CenturyLink Field in Seattle
Lincoln Financial Field in Philadelphia
Mizner Park Amphitheater in Boca Raton, Fla.
Rocket Mortgage FieldHouse in Cleveland, Ohio

“The GBAC STAR program is the gold standard of prepared facilities and will help the public gauge an organization’s commitment to the elevated standard of cleanliness that is now essential,” said ISSA Executive Director John Barrett.

To apply for GBAC STAR facility accreditation, click here.

To view the list of accredited facilities, committed facilities, and industry supporters, click here.