Since earning IAVM’s 30|UNDER|30 recognition in 2023, Trevor Thomas has continued to advance in the sports and live event industry with impressive momentum. His trajectory reflects not only career growth but also a clear commitment to excellence and leadership at the highest levels of venue execution.

When Trevor received the award, he was working at UBS Arena, contributing to the successful operations of a major, newly opened venue in the New York area. In February 2024, he embraced a transformative opportunity and accepted a new position with the National Basketball Association (NBA). Now serving as Senior Director, Venue Execution & Logistics Lead, Trevor is based at the NBA’s Manhattan headquarters and plays a critical role in the planning and implementation of the league’s most visible and complex live events.

In this role, Trevor leads the facilities strategy and execution for a wide range of marquee NBA events. His responsibilities span NBA All-Star, the NBA Finals, the NBA Draft, NBA Global Games, and Neutral Site Games, along with oversight of venue operations for the Basketball Africa League (BAL). His expertise ensures that these high-stakes, globally broadcast events meet the league’s exacting standards for both operational excellence and guest experience.

The scope of Trevor’s work has grown exponentially, and his ability to adapt, communicate, and lead across international venues and diverse stakeholder groups has positioned him as a rising force in major event logistics. His transition from venue-side operations to league-side strategy marks a meaningful milestone in his career—a shift from managing single-site execution to overseeing large-scale, multi-location planning for global basketball fans.

Reflecting on his career shift, Trevor shares:
“Being part of the NBA’s marquee events is a dream come true. I’ve always been passionate about venue operations, but now I get to apply that knowledge on a global stage. Every event presents a new challenge, and I thrive on the pressure and precision it demands.”

Trevor’s story is one of continual evolution. From the local to the global stage, from venue management to international event leadership, he continues to push the boundaries of what’s possible in live sports production—bringing innovation, professionalism, and poise to every court he touches.

There’s still time – but not much – to make your voice heard!

As a reminder, IAVM has been actively advocating for a ban on speculative ticket sales – a deceptive practice where sellers list tickets they do not actually own, often before public onsale dates or confirmed inventory. This misleading tactic results in inflated prices, fan frustration, last-minute cancellations, and reputational damage to venues like yours.

Thanks to IAVM and other advocates, real progress is happening. On March 31, 2025, President Trump signed an Executive Order on Combating Unfair Practices in the Live Entertainment Market. It calls for:

• Stronger enforcement of the BOTS Act
• Upfront disclosure of ticket fees
• Coordination with states on deceptive resale practices
• Greater accountability from scalpers through tax compliance

Following the order, the DOJ and FTC launched a public inquiry into unfair and anticompetitive practices in live event ticketing. This is your chance to weigh in.

Comments are due by midnight (ET) on July 7, 2025. Submit yours here: https://www.regulations.gov/document/ATR-2025-0002-0002

All comments will be publicly posted – please avoid including any proprietary information.

Your input could help shape long-overdue protections for venues and fans alike. Don’t miss the opportunity to influence meaningful change in our industry.

What You Can Address in Your Comment:

• Your experience with speculative ticket listings
• The effect of deceptive URLs and fake ticketing websites that impersonate official box offices
• The impact of bots and scalpers on fans and pricing
• Lack of transparency around ticketing fees
• Recommendations for reforms to improve fairness and accountability
   

___________________________________________________________________________________________________________

A Sample Comment to Customize:

(Please make it personal-include real examples from your venue)

Submitted via Regulations.gov
Docket No. ATR-2025-0002
Comment on Competition in the Ticketing Industry
From: [Your Name], [Title]
Organization: [Venue Name] | [City, State]
Date: [Today’s Date]

As the manager of a [venue size/type] live entertainment venue, I write to support efforts to eliminate deceptive ticketing practices that mislead fans and damage trust in our industry.

Speculative ticket sales-where tickets are listed for sale before the seller owns them-routinely confuse and overcharge fans, often resulting in non-delivery or fraud. We’ve seen firsthand the frustration from patrons who show up with invalid tickets, believing they were legitimate.

Misleading websites and URLs used to impersonate our official site is another problem. Deceptive ticketing websites that use misleading URLs or ads to impersonate our official site trick fans into overpaying or purchasing from unauthorized sellers, all while appearing legitimate in search results.

Hidden fees are another major issue. Fans blame our venue for inflated prices, not realizing those costs are added by resale platforms. This undermines our reputation and relationships in the community.

We urge the DOJ and FTC to adopt commonsense reforms:

• Ban speculative listings unless the seller holds the ticket
• Outlaw the use of deceptive URLs and impersonator ticketing sites
• Require full price transparency from the outset
• Penalize deceptive resale practices
• Hold platforms accountable for removing false listings

Thank you for taking on this issue. It’s time to restore transparency, fairness, and trust to the ticketing marketplace.

Sincerely,
[Your Name]
[Your Title]
[Venue Name]
[City, State]
___________________________________________________________________________________________________________ 
Please submit your comment before July 7 and share this with colleagues. Every venue’s voice matters in this proceeding.
 

In accordance with IAVM policies and bylaws, the slate for the 2025-2026 Board of Directors is now available online. As in previous years, members will have an opportunity to cast their votes electronically.

Members can read about the candidates online during their leisure in preparation of casting their votes.

The ballot box will open June 30, 2025 and will close on July 18, 2025.  In the interim take advantage of the opportunity to read all about those individuals slated to lead the Association during the next year.

The New York Convention Center Operating Corporation (NYCCOC) announced today that Ronnie Burt has joined the leadership team at the Jacob K. Javits Convention Center as the new Chief Revenue Officer.

In his new role, Burt will be tasked with developing and executing strategies to drive revenue growth and attract high-profile events. In line with the Center’s vision, mission, and core values, the CRO holds a pivotal responsibility in shaping crucial decisions and guiding strategies across marketing, sales, and the development of the guest experience.

“Throughout my career, I have been blessed to work in major markets around the country, but there is no place like New York,” said Burt. “I am excited to bring my years of experience in the tourism and hospitality industries to the Javits Center and find new ways to elevate the brand and the customer experience. With the incredible team already in place at the Javits Center, I am confident we can drive new revenue growth and meet our mission to serve as a catalyst for the economic development of New York.”

Burt is a seasoned hospitality executive with over 25 years of experience in casino, hotel, convention center, destination marketing, and consulting sectors. He has served in senior leadership roles in sales, marketing, and organizational management in major markets across the country, including Washington DC, Baltimore, Indianapolis, Kansas City, and Atlantic City, NJ. Most recently, he served as Vice President of Sales & Marketing at Oak View Group. Burt has been actively involved with several professional industry associations, including the Professional Convention Management Association (PCMA), American Society of Association Executives (ASAE), National Coalition of Black Meeting Planners (NCBMP), and the International Association of Exhibitions and Events (IAEE). He has also served on the Board of Directors for Destinations International, the Greater Atlantic City Chamber of Commerce, the Boys and Girls Club of Atlantic City, and the Stockton University Hospitality & Tourism School of Business Advisory Board.

“I’m proud to welcome Ronnie as the newest member of our Executive Team,” said Joyce Leveston, Chief Executive Officer of the Javits Center. “His wealth of knowledge and dynamic leadership will bring Javits Center to new heights as we tout ourselves as the place the world gathers and innovation thrives.”

IAVM proudly announces the nomination of Matt Hollander, CVE, as Second Vice Chair of the Board of Directors for the 2025-2026 term. If elected, Hollander will join the Board’s senior leadership team and begin a four-year officer rotation, ultimately serving as Chair of the Board for the 2027-2028 term.

Hollander currently serves as the General Manager of the Greenville Convention Center in South Carolina, where he works under Oak View Group. With more than 35 years of industry experience across convention centers, arenas, theaters, and amphitheaters, he brings a well-rounded and deeply informed perspective to IAVM’s leadership.

“Matt is a true servant leader with an exceptional breadth of experience,” said Adam Cook, CVE, Chair of the IAVM Board of Directors. “He has been a dedicated contributor to IAVM for decades, and his steady leadership, collaborative spirit, and deep understanding of the industry make him a natural fit for this role. I’m excited to see the impact he’ll have on our continued progress.”

A member of IAVM since 1992 and a Certified Venue Executive since 2009, Hollander has contributed significantly to the association. His extensive volunteer service includes roles as Region 1 Director, Chair of the Convention Center Committee, member of the Audit Committee, and member of the VenueConnect Planning Committee. He currently serves as Chair of the IAVM Certification Board and is an active member of the Industry Affairs Committee.

“Matt embodies the very best of IAVM’s mission to educate, advocate for, and inspire venue professionals,” said Trevor A. Mitchell, MBA, FASAE, CAE, CDP, President & CEO of IAVM. “His leadership style is rooted in integrity and inclusion, and his commitment to our industry will no doubt benefit our members and the broader public assembly community.”

With a proven track record of thoughtful leadership and a deep commitment to the advancement of public assembly venues, Hollander is well-positioned to help lead IAVM through a dynamic and pivotal period. His nomination reflects both the confidence of his peers and the association’s ongoing commitment to fostering experienced, forward-thinking leaders who champion the needs of IAVM’s diverse membership.

“I am both honored and humbled to have this opportunity to serve as a part of IAVM’s senior board leadership,” stated Hollander. “Since I joined IAVM (then IAAM) in 1992, the association has played a pivotal role in my professional development and industry education. I have met some of the most dedicated and committed industry leaders through IAVM, and I am honored to call so many of them my friends.”

IAVM members will vote electronically in July on Hollander’s nomination, and if elected, will take office after IAVM’s VenueConnect Annual Conference and Trade Show, July 28-31, in New Orleans, LA.