The way to keeping lower-level employees happy is to keep middle managers happy, according to a new Vanderbilt University study. “Middle managers’ treatment of employees reflects how bosses treat them,” said Ray Friedman, Brownlee O. Currey Professor of Management at Vanderbilt Owen G

There’s a difference in expectations between a loyal sports fan and a first-time attendee, according to a recent Cornell University study. More than 7,000 fans of a major U.S. sport were surveyed, and the researchers found that loyal fans took into account core services (e.g., t

Here’s one for history buffs: Renovation done at Rome’s Colosseum revealed red seat numbers. The seating system, according to Discovery News, was similar to how venues operate today. “The 50,000 spectators had a ticket that said which numbered gate arch they were supposed

Volunteers are at the heart of what we do, and it is only because of the time and knowledge our volunteers contribute that we are able to fulfill our mission. We hope, therefore, that you will consider responding to this Call for Volunteers. As a volunteer, you will be making a differ

U2 started off playing small venues. So did Belle & Sebastian, the Cure, the Police…you could literally add hundreds of big-name acts to this list. Small venues are the proving grounds for building audiences and polishing performances. It’s important, then, that they c