Join us at GuestX 2025 in Charlotte, NC from January 26-28 to learn, network, and elevate your venue’s guest experience to new heights. You’ll gain access to cutting-edge educational content that focuses on best practices and effective strategies for navigating the dynamic challenges of guest experience and crowd management and is curated by today’s leading industry experts.
What is GuestX?
IAVM’s premier conference dedicated to enhancing the guest experience, GuestX is an interactive and intimate event that provides attendees with exclusive insights into how various aspects of a venue influence the overall guest journey.
Who is it for?
GuestX is a one-of-a-kind conference for everyone invested in crafting an exceptional, safe and extraordinary guest experience.
Whether you work in sports, the arts, the conference and meeting industry, or anywhere people get together, GuestX offers insider perspectives on how every aspect of your operation impacts the overall experience at your venue.
What will I learn?
GuestX provides attendees with invaluable content via skills-based workshops and networking sessions that empowers them to put newly gained expertise into immediate action.
What are some of the topics covered?
Below is a sampling of sessions that you can expect at GuestX 2025:
- The Unseen Importance of Back-of-House Experience in Live Events
- Verbal De-Escalation Tactics for Event Staff
- Safety & Guest Experience: How to Evolve with the Times
- Designing and Delivering Successful Training Programs
Who are the speakers at GuestX 2025?
- Collin Anderson
Event Manager, Argus Event Staffing - Bruce Hack, CPP, ADAC
Director, Risk & Safety, The Charlotte Regional Visitor’s Authority - Scott Malone
Sr. Director of Global Safety and Loss Control, Oak View Group (OVG) - Keller Taylor, CVE
Vice President, BOK Center, Oak View Group (OVG)
Where is GuestX 2025?
All sessions will be held at the Charlotte Convention Center (located at 501 S College St, Charlotte, NC 28202) unless otherwise noted on the conference schedule.
A block of hotel rooms has been reserved for conference attendees at the Embassy Suites by Hilton Charlotte Uptown (located at 401 East Martin Luther King Jr. Blvd, Charlotte, NC, 28202). Please use this link to reserve your room within the block.
By booking within the hotel block you will receive the following benefits:
- Complimentary breakfast buffet daily in the hotel restaurant from 6:30-9:30 a.m.
- Complimentary evening reception to include 2 drinks daily from 5:00-6:30 p.m. in the hotel restaurant
- Complimentary Wi-Fi in your guest room
Please note, the hotel block will close on January 13, 2025 or when the block is full.
Want to unlock exclusive access to Guest Experience Professionals at GuestX 2025?
Elevate your brand and engage with decision-makers in venue management at GuestX 2025. As a sponsor, you’ll have the unique opportunity to showcase your products and services to top professionals who prioritize guest experience, safety, and innovation.
Contact us at sales@iavm.org or view the GuestX 2025 Prospectus to learn more!
