By Stacie Bauer   As the Ungerboeck Learning Center celebrates its 1-year Anniversary, it’s a good opportunity to reflect on what we have learned and a time to celebrate the wins, which would have been challenging, given the uncertainty in the events industry throughout this past year

By R.V. Baugus With another GuestX having completed, this time in a virtual environment, three attendees to IAVM’s premier meeting on all things involving the guest experience got an educational indoctrination courtesy of the Diversity & Inclusive Leadership Committee’

GUESTX 2021 Session Spotlight Inclusive Inclusion – How To Be Inclusive With Social Isolation & Making Your Venue Inclusive For All Thursday, February 11 – 12:45 PM – 1:45 PM CST  Join KultureCity, Charleston Gaillard Center, and Prudential Center for a conversati

By R.V. Baugus These days we need mental strategies to merely cope with life as much as we need any other resource to call on. Times are stressful, uncertainty about the future continues to abound, and yet we are still asked to perform, to get results, to meet expectations, and to oth

How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev