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Industry News Weekly Roundup

November 29, 2013
by Jason Hensel
industry news, leadership, sports
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There was a lot of industry news this past week you may have missed. Here are some headlines that caught our eyes. The Case of the Errant Hot-Dog Toss —Slate “Can a hulking man in an outlandish costume fire a projectile into a crowd, hit someone in the eye, and get away with it?
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New Issue of Facility Manager Available Online

November 27, 2013
by Jason Hensel
Facility Manager, magazine, trends
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Our latest issue of Facility Manager is now online and available for you to flip through, read, and share. Highlights include features about projection mapping, technology trends in venues, situational awareness, and Nina D. Simmons’ favorite app. Please check out the issue, and
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Conscientious People Provide the Best Customer Service

November 26, 2013
by Jason Hensel
customer service, employees, guest experience
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I’d like to continue with the narrative I’ve started about knowing yourself and how it makes you a better leader with another story on that topic from Rice University. Researchers there found that conscientious people are more likely to provide good customer service becaus
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Make Better Decisions Through Emotional Intelligence

November 25, 2013
by Jason Hensel
decisions, emotions, leadership
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I wrote a blog post the other day about a trait that all successful leaders have. Today, I’ve come across another study that reinforces that trait—namely to know yourself. This time we’re talking about emotional intelligence. Emotional intelligence is the awareness of and
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Clean-Shaven Men Are More Assuring Than Bearded Men

November 25, 2013
by Jason Hensel
beards, guest experience, men
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We’re coming to the end of Movember, that annual time when men grow mustaches for a month to raise awareness for men’s health. Some of you may even think you look sharp with your new ‘stache and decide to keep it forever. You might even grow out the rest of your faci
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