“Getting an audience is hard. Sustaining an audience is hard. It demands a consistency of thought, of purpose, and of action over a long period of time.” –Bruce Springsteen No matter what type of venue we work in—whether it is a 1,500-person club, a 50,000-person stadium, or a 80,000-

For the first time ever, two team owners sat down during the NBA Finals to discuss organizational success: Dan Gilbert, owner of the Cleveland Cavaliers, and Joe Lacob, owner of the Golden State Warriors. The full session at Chat Sports: The Minds Behind the Game is available above, a

We’re excited to offer VenueConnect attendees a great session of top ticketing thinkers and leaders discussing trends, challenges, and opportunities affecting venues in the near future. The panelists include Jacquelyn Holowaty, vice president of ticketing for Spectra Venue Manag

Those emoticons you see above may just be the difference between a happy or angry customer. According to research from Penn State University, people who text chatted with customer service personnel gave higher scores to those who used emoticons in their responses than those who didn&#

We debuted our new live, call-in podcast, The Venue, last week. We had a blast interacting with members, and we’ve already upgraded our equipment (to get rid of those pesky echoes) for the next episode. In case you missed the live version, you can listen to the recording above a