By Gloria Fong
Hong Kong Convention and Exhibition Centre (Management) Limited (“HML”) will roll out a new AI Life Sense Alert System in 61 accessible toilets of the Hong Kong Convention and Exhibition Centre (“HKCEC”) to further enhance safety of its visitors. Installation is now being conducted in phases with completion slated for end of July.
HML Managing Director Ms. Monica Lee-Müller, said: “Investing in and applying technology to upgrade 
HKCEC’s hardware and software has been a continuous focus of HML. With safety of our visitors being our first and foremost priority, we have taken the precautionary move to introduce the AI Life Sense Alert System so that our staff can provide timely assistance to visitors in distress during an emergency. The key is to reach the visitors in need as soon as possible so as not to miss the golden hour between life and death.”
The first phase of installation covering 10 accessible toilets has been completed. The installation of the remaining 51 toilets will be completed by end of July. The system can detect a toilet user’s posture (active or static; seated or lying down) and collect motion value for AI-enabled analysis to identify if a fall/accident has taken place or the toilet user has become motionless. In the event of an identified accident, the system will send out an alert within five seconds via hand-held devices such as mobile phones or tablets. Staff will be able to locate the toilet and get there as soon as possible. At the same time, the security control room will also receive the alert to allow for rapid additional manpower deployment. The system will facilitate provision of assistance to visitors in need within the critical life-saving golden timeframe. The AI Life Sense Alert System has already been introduced in public hospitals.
The AI Life Sense Alert System also provides humidity, temperature, and air quality readings, facilitating monitoring of the environment in the accessible toilets and adjustment of cleaning frequency to enhance visitor experience and efficiency.
HML has been pioneering the application of artificial intelligence and robotics to continuously enhance its operations and service. In addition to offering 5G service with 100% coverage of the entire HKCEC, HML has introduced 5G smart security robots and smart cleaning robots – also a green measure in light of its water conservation feature.
Gloria Fong is Head – Corporate & Marketing Communications at the Hong Kong Convention and Exhibition Centre.
