By John Robertson, general manager

This is an exciting time for the City of Charleston, the staff of the Charleston Coliseum and Convention Center and all of our clients. We broke ground on a $100-million expansion and renovation project in June 2015 and completed construction in October 2018.

This project could not have been possible without the vision of Mayor Danny Jones and City Council, our ability to create a source of funding through the home rule program of the WV Legislature, a dedicated group of volunteers from the Civic Center Auditorium Board of Directors, the competence of City Manager David Molgaard and his associates, and the perseverance of the loyal and dedicated employees of the Center. A great team delivering the best for Charleston.

The Civic Center was first opened in 1958. It was expanded in 1965, the coliseum was added in 1980, and expanded again in 2000. The facility is truly the “Center of it All.” Most things of importance in southern West Virginia happen at the State Capitol or the Charleston Civic Center. The facility impacts the quality of life for citizens of our region by providing opportunities for them to be entertained, educated, and enlightened. The new facility will ensure these opportunities remain and allow the local economy to be further advanced by increasing the attraction of more meetings to Charleston.

We invite our community to come visit this spectacular new facility. It will “knock your socks off.” The meeting and exhibition rooms and the technology incorporated in the facility is state of the art. It will make you proud that Charleston has such a magnificent new addition.

By Samantha Cart, editor, Executive Ink

Over the past 60 years, the Charleston Civic Center has played host to countless superstars, including Tina Turner, Elton John, Stevie Nicks, and Garth Brooks. It has been the site of classic performances by groups ranging from the Ringling Bros. and Barnum & Bailey Circus to The Harlem Globetrotters and accommodated a variety of national conferences and tradeshows. In short, the Charleston Civic Center has served as a hub of business, art, and entertainment in the heart of West Virginia’s Capital
City since it was built in 1958.

Charleston leadership realized the space was in desperate need of improvements to continue being competitive in the convention marketplace. In 2015, BBL Carlton, ZMM Architects & Engineers and tvsdesign assembled a team of construction and design professionals that won the design-build competition for the civic center’s $100 million renovation, which was officially completed on October 19, 2018.

Along with receiving massive upgrades, the iconic arena also received a new name—the Charleston Coliseum & Convention Center. “The new name more appropriately reflects what the facility is—a spectator arena for large entertainment events and a modern, state-of-the-art convention and meeting facility designed to service the meetings industry,” said General Manager John Robertson.

The new name came on the heels of a brand-new look that extends to every corner of the building inside and out. Along with a completely redesigned entrance and lobby, expanded and additional meeting space with high ceilings and a new ballroom, other interior upgrades include new carpet, tile and granite countertops; a catering kitchen; digital way-finding stations; functional public spaces; a refurbished exhibit space; loading docks; and WiFi access.

“Our new look and upgraded technology are competitive,” Robertson said. “This is what professional meeting planners who are doing business throughout the country require.”

The touch-screen way-finding stations present guests with a map of the facility and a list of what is happening and where. Each meeting room now has a digital screen outside the door that reveals what group has the room reserved, all of which is interconnected with the center’s booking software. The new catering kitchen offers back-of-house functionality to limit interruptions and is four times the size of the old kitchen. This modernized kitchen gives Distinctive Gourmet, the exclusive in-house caterer to the venue, the opportunity to showcase its talents at meetings, conferences and banquets of all types. All 25 meeting rooms are outfitted with state-of-the-art audio/ visual equipment, flexible meeting configurations, digital screens and LCD projectors or smart TVs.

The physical upgrades also included an increase in overall wireless internet connectivity and availability. Leaders understood that in order to properly serve people attending events in this smartphone and social media driven era, the venue needed to dramatically increase its overall wireless scale and capacity.

The Edmonton EXPO Centre and ticketing platform Showpass announced a new ticketing partnership for trade and consumer events in the venue.

“We strive to deliver exceptional service and technology to our clients at the Edmonton EXPO Centre, and our new partnership with Showpass will keep us on the cutting edge of ticketing service in the growing mobile market,” said Arlindo Gomes, general manager of the Edmonton EXPO Centre. “This partnership supports our vision of becoming one of the top performing venues in North America, and we look forward to the benefits for our trade and consumer clients.”

“Showpass and Edmonton EXPO Centre share a passion for innovation and a clear vision of how technology can impact live events, delighting attendees and streamlining activities for those running the show”, said Lucas McCarthy, CEO of Showpass. “Showpass delivers Edmonton EXPO Centre clients the power to sell out shows more quickly and run all aspects of the events – from ticket sales to check-ins and add-ons – seamlessly.”

A hub of activity in Edmonton and the Northern Alberta region, the Edmonton EXPO Centre is the largest venue of its kind west of Toronto. Millions of guests visit the Edmonton EXPO Centre annually to take part in hundreds of conferences, catered events, graduations, and more. In addition to hosting attractions, exhibits, concerts, and sporting events, the venue is the destination for large consumer and trade shows.

Showpass is a leading independent ticketing platform in Canada. With Showpass, event-goers can find the latest events, buy tickets and get in quickly, right from their phone. Event organizers choose Showpass so they can sell more tickets and merchandise as well as manage everything from sales, check-ins, guest lists, stats and more from the palm of their hand. Showpass serves an ever-expanding variety of organizers including festivals, venues, universities, and trade show clients.

The Walt Disney Company (Australia & New Zealand) and Melbourne Stadiums Limited (MSL) announced the unveiling of the official rebrand of Marvel Stadium, via the installation of the main Marvel Stadium signs – the first physical presence of the eight-year
partnership between the two companies.

As well as the main Marvel Stadium signs, visitors to the venue can expect to see new street artwork, a large-scale character wall and other signage throughout, including the sign at Gate 3 near Southern Cross station.

The main signs are one of the largest neon signs in Australia, each measuring 35 metres wide by six metres high, while the sign letters are 4.3 metres high. The signs are also 2.3 times the height of the popular Marvel character, Hulk.

The first official event at Marvel Stadium was the Melbourne Victory/Melbourne City FC match on Saturday, October 20, followed by the Taylor Swift concert on Friday, October 26.

The official rebrand marks the start of an ever-evolving experience at Marvel Stadium over the life of the partnership between Disney and MSL, with the venue to include innovative, best-inclass experiences for visitors.

A public/private partnership designed to create a new convention center in downtown Muskegon, Michigan, will connect a 201-room full-service hotel, a new 45,000 net square foot convention center, and the city’s LC Walker Arena to become a modern convention and exposition campus.

The public/private partnership between the County of Muskegon, City of Muskegon, and Parkland Properties of Michigan, calls for a $17 million convention center connected to a renovated and rebranded hotel – at a cost of $6 million – and the L.C. Walker Arena, which has just completed a $1.7 million renovation to modernize the 1960s-era arena, with an additional $1.5 million investment in roofing and HVAC improvements planned for the facility. Total estimated investment in the convention/exposition campus is estimated to exceed $26 million.

“The LC Walker Arena is an important part of the fabric of our community,” said Muskegon City Manager Frank Peterson. “People young and old have great memories of watching hockey and attending concerts at the LC. We feel the addition of the convention center will only enhance our growing downtown and provide new opportunities to host larger meetings, conventions, exhibits,
etc. This is a great opportunity to breathe new life into the arena, and ensure that future generations can make similar memories in that building as well as create new memories in our new convention center.”

“The public/private partnership is a long term relationship that allows Muskegon County to achieve goals that otherwise would be unachievable due to PA59 limitations” said Muskegon County Administrator Mark Eisenbarth. “This partnership will give Muskegon County a boost to businesses development, increase competitiveness in the convention marketplace, and increase business
tourism in Muskegon County. It adds to the year-round aspects of tourism in Muskegon County, and will help us draw new meetings, conventions, and events to the County.”

Progressive AE of Grand Rapids was chosen as the architecture and engineering firm for the project, and has been working with the County of Muskegon, the City of Muskegon, and Parkland Properties on initial siting and concept design for the convention center, and the project is now in the Design Development phase.

The convention center portion of the project will be funded with county accommodations taxes and assessments collected from hotels located within the City of Muskegon and will result in a 45,000 net square foot convention center connected to the 201-room Holiday Inn Muskegon Harbor, owned by Parkland Properties and currently undergoing a $6 million renovation and rebranding to become a Delta by Marriott.

Have you been inspired by your experience with IAVM? Have your professional knowledge and network grown because of your IAVM participation? Are you looking for a way to ‘pay it forward,’ share your enthusiasm for our industry, or influence the future of our association? If so, the IAVM Board’s Leadership Development Committee is seeking nominations, including self-nominations, to fill three openings for a two-year team, beginning at VenueConnect19. Leslee Stewart, CVE, Brad Gessner, CVE, and Erik Waldman, CVE, the current sector directors of Performing Arts, Convention Centers, and Stadiums respectively, will be completing their terms at VC19, creating the three openings that the Leadership Development Committee is seeking to fill. Thanks to these three venue professionals for their committed leadership on the Board of Directors for these past two years.

If you are interested, or would like to recommend a member for these roles, you can access to nomination guidelines and the application by clicking the buttons below. The deadline for application for consideration is October 31, 2018, and completed applications can be emailed to IAVM’s Director of Governance, Rosanne Duke, at rosanne.duke@iavm.org. Any questions about the process or eligibility can also be directed to Rosanne Duke.

Our association is only as strong as its members and volunteer leadership, so please consider sharing your ideas and insights by volunteering for one of these important positions. Continuing to enhance our engaged volunteer leadership model focused on delivering member benefit is vital as we actively work to build a more inclusive and diverse association. Please join us!

Doug Booher, CVE
Immediate Past Chair, IAVM Board of Directors
Chair, Leadership Development Committee