Andrew Marshall, Co-Founder, Co-Owner, Executive Coach, Model Leader, will be presenting “Leading in the Age of AI: How Artificial Intelligence Can Help or Hinder Your Emotional Intelligence” at SES 2025.

Marshall is a Harvard Business Review (HBR)-published, International Coaching Federation (ICF)-certified executive coach (PCC), and co-founder of Model Leader, a leadership development firm dedicated to developing leaders who lift society. He has worked with thousands of leaders across sectors, from aspiring supervisors to C-suite executives managing multi-billion dollar budgets. Previously, he founded and led the Public Service Leadership Institute at the Partnership for Public Service, which develops thousands of federal leaders annually to strengthen senior government leadership. In addition to his work with Model Leader, he serves on the faculty for the White House Leadership Development Program, the Partnership for Public Service’s AI Federal Leadership Program, and the LOFT Fellowship Program.

A thought leader in leadership development, Marshall has given keynotes, designed leadership models and 360 assessments, led executive retreats, and published with HBR and Massachusetts Institute of Technology (MIT) on the topic of leadership. His clients appreciate his optimism, action-oriented approach, and commitment to their success. He has coached and facilitated leaders across the public, private, and nonprofit sectors, including senior leaders at federal agencies, Fortune 500 companies, and mission-driven organizations. Andrew holds a Certificate in Leadership Coaching from Georgetown University and is certified in multiple leadership assessment tools, including EQ-I 2.0/EQ360 and Strength Deployment Inventory.

Read on for our Q&A with Andrew.

What can SES 2025 attendees expect to learn at your session?

At our session, attendees will learn how to leverage AI as a powerful leadership tool while staying true to their human values. Specifically, they will:

• Discover practical ways to integrate AI for efficiency and creativity without losing the human touch.
• Explore the balance between Artificial Intelligence and Emotional Intelligence (AI + EI) to lead with both data-driven insight and empathy.
• Gain actionable strategies to use AI ethically and responsibly, ensuring technology supports human connection and decision-making.

By the end of the session, leaders will feel empowered and equipped to navigate the evolving landscape of AI with confidence and integrity.

Is it possible to teach machines ethics, empathy, or compassion?

Machines can be programmed to simulate ethical reasoning, empathy, or compassion, but they don’t truly experience these human qualities. Here’s why:

AI can be designed to follow ethical guidelines or make decisions based on pre-set moral frameworks. However, it lacks moral agency and can’t understand the nuance behind ethical dilemmas. AI can recognize and respond to human emotions using algorithms (like emotion AI), but it doesn’t feel empathy or compassion. It processes data patterns rather than experiencing emotional connections.

How vital do you think understanding and embracing AI will be for the future of venues and venue executives?

Understanding and embracing AI will be absolutely vital for the future of venues and venue executives. Here’s why:

• Enhanced Customer Experience: AI can personalize guest experiences, from tailored event recommendations to seamless ticketing and crowd management. 
• Operational Efficiency: AI can streamline operations by optimizing staffing, automating routine tasks, and managing energy use—reducing costs and improving sustainability.
• Data-Driven Decisions: AI’s advanced analytics can provide deep insights into audience behavior, helping executives make informed strategic decisions that maximize revenue and engagement.
• Safety and Security: AI-powered surveillance and predictive analytics can enhance safety measures, ensuring a secure environment for all attendees.
• Competitive Advantage: Venues that effectively adopt AI will lead the industry, attracting top talent, partners, and events by demonstrating innovation and efficiency.

The Bottom Line: AI is not just a trend—it’s a transformational tool that will redefine the future of venues. Executives who understand and embrace AI will lead with insight, agility, and impact, setting the standard for the industry.

What is the best advice you’ve received?

Work should include a combination of adding meaning to the world, mastering new skills, and having fun. 

What’s the last book you read? 

“My Lucky Life” by Dick Van Dyke and “The Anxious Generation” by Jonathan Haidt

Please join us at SES 2025!

When: April 6-9, 2025

Where: Georgetown University, Washington, D.C.

“Leading in the Age of AI: How Artificial Intelligence Can Help or Hinder Your Emotional Intelligence”

Monday, April 7  |  9:15 AM – 10:45 AM

Not yet registered? Visit ses.iavm.org today!

Deana Barnes, President of Paciolan

The Warner Theatre’s partnership with Paciolan is an extension of its relationship with The Bushnell Performing Arts Center. This partnership will provide the Warner Theatre with additional regional support and offer a centralized infrastructure along with resources and best practice sharing.

The Warner Theatre will benefit from Paciolan’s signature service and support, with their staff paired with highly experienced client partners, e-commerce operations specialists and email marketing specialists. These specialists will assist with strategic planning, share best practices, and consult on all Paciolan tools. With Paciolan’s centralized support and built-in fraud monitoring and protection services, The Warner Theatre will ensure a secure system helping to mitigate the risk of fraudulent activities.

Capital Region MU Healthcare Auditorium

VenuWorks is pleased to announce the appointment of Rich Thompson as Executive Director of the Capital Region MU Healthcare Amphitheater, Jefferson City’s premier outdoor entertainment destination. This transition marks an exciting new chapter as the venue prepares for its 5th operational season under the management of VenuWorks, a nationally recognized leader in venue management. Thompson will officially begin his role on February 17, 2025.

Rich Thompson brings a wealth of experience to Jefferson City, currently serving as Sales and Marketing Manager at the VenuWorks-managed Bridge View Center in Ottumwa, IA. A proven professional with deep expertise in event management and audience engagement, Thompson is uniquely prepared to lead the Amphitheater into a new era of growth and success.

“We are delighted to welcome Rich Thompson as the new Executive Director of the Capital Region MU Healthcare Amphitheater,” said Steve Peters, Founder and CEO of VenuWorks. “Rich’s extensive experience in event planning, sponsorship development, and audience engagement makes him the ideal leader to continue building on the Amphitheater’s success. His vision and energy will not only enhance the venue’s reputation as a premier destination for live entertainment but also strengthen its role as a vital cultural and economic asset for the Jefferson City community. We’re excited for the bright future ahead under his leadership.”

Thompson is equally enthusiastic about the opportunity. “I am thrilled to join the dynamic team at the Capital Region Amphitheater,” he said. “This venue has established itself as an exceptional space for live entertainment and community events, and I’m eager to work alongside partners, sponsors, park board and city leaders to continue its success story.”

Managed by VenuWorks since its opening in 2021, the Capital Region MU Healthcare Amphitheater has quickly become a cultural and economic asset for the Jefferson City area. Nestled in a picturesque riverside setting, the Amphitheater features 600 reserved seats and space for 2,400 general admission patrons. Its expansive programming includes national touring acts, community gatherings, and civic events, all of which have contributed to its growing reputation.

VenuWorks’ Impact on Jefferson City

Over the past four seasons, VenuWorks has played an integral role in elevating the Amphitheater’s profile. Highlights from 2024 alone reinforce its value to the local community:

• Economic Impact: The venue generated a significant $715,000 in economic activity, benefiting local businesses from hotels to restaurants.
• Attendance: Nearly 22,000 attendees enjoyed a diverse slate of concerts, festivals, and special events in 2024.
• Community Engagement: VenuWorks has fostered relationships with local organizations, such as Vet Tix, through which 120 tickets were donated to veterans in 2024. The Amphitheater also hosted important community events like the Walk to End Alzheimer’s and the Cole County Drug Treatment Court Graduation.
• Event Excellence: The Amphitheater was recognized with 1st place in the Best of Jefferson City awards for live music and 2nd place for live theatre/live entertainment in 2024, cementing its position as a top entertainment venue.

Additionally, the venue’s robust marketing strategy, valued sponsorships, and partnerships with local businesses have strengthened its connection to Jefferson City’s residents and visitors. Sponsors like Capital Region MU Healthcare and Central Bank, among others, have been instrumental in enhancing the fan experience and ensuring the venue’s sustainability.

World-Class Entertainment

VenuWorks has consistently delivered a stellar array of artists and acts to the Amphitheater. Headliners in recent years have included nationally known performers such as Chris Janson, Nitty Gritty Dirt Band and Everclear, while community events like JC Parks KidsFest have welcomed thousands of attendees. These efforts affirm the Amphitheater’s mission to provide world-class cultural, educational, and recreational opportunities for the region.

Looking Ahead

The upcoming 2025 season promises to be another remarkable chapter in the Amphitheater’s storied history. Under Thompson’s leadership and with the continued support of VenuWorks, the Capital Region Amphitheater is poised to deepen its impact—entertaining, enriching, and engaging the Jefferson City community for years to come.

For more information about upcoming events and sponsorship opportunities, visit www.crmuamphitheater.com.

Mentor Connector Spring Cycle Begins Soon – Apply Now!
 
Are you ready to accelerate your career growth and build lasting professional relationships? IAVM’s Mentor Connector Spring Cycle is just around the corner, and it’s the perfect opportunity to take your career to the next level.
 
The Mentor Connector Program is designed to connect up-and-coming venue professionals with experienced leaders in the industry. Whether you’re a young professional looking for guidance or a seasoned expert interested in sharing your expertise, this program is for you.

Why Participate?

• For Mentees: Gain insights and advice from leaders who have navigated the challenges of our industry. Learn about best practices, career advancement, and how to succeed in today’s evolving venue management environment. Apply now to be a Mentee!
• For Mentors: Contribute to the growth of the next generation of venue professionals. Share your knowledge, make a meaningful impact, and expand your own leadership skills through mentoring. Apply now to be a Mentor.

SearchWide Global announced the onboarding of three new team members, each bringing profound expertise and innovative skills to further drive organizational success. Effective January 13, 2025, Carmen Rodgers, Chris Bates, and Danielle Loney joined SearchWide Global.

Carmen Rodgers, Executive Recruiter

Carmen Rodgers steps into the role of Executive Recruiter for the Experiential, Tradeshows, Events & Venues division. With over two decades of experience in recruiting and talent management, Carmen is known for her imaginative talent acquisition strategies and inclusive hiring practices. Her tenure as Talent Acquisition Director at EssenceMediacom with their bespoke agency Media Futures Group and pivotal roles at Colossal Media, Freeman, and Wyndham Hotels underscore her ability to innovate recruitment processes. As an expansion of her professional achievements, Carmen is a passionate singer/musician and has been writing and recording music for over 20 years.

“Carmen’s creative insights and extensive experience in recruitment will significantly enrich our team’s capabilities and strategic direction. We are thrilled to have her on board,” said Andrea Christopherson, Global Head of Experiential, Tradeshows, Events & Venues.

Chris Bates, Executive Recruiter

Chris Bates joins SearchWide Connect as an Executive Recruiter, providing noteworthy expertise in sourcing and recruiting talent across many sectors. His previous work at Magnit included collaborating with renowned global brands such as Disney and Netflix, highlighting his strategic acumen in high-volume staffing. Equipped with an MBA, Chris’s prior achievement in building partnerships at HRU Technical Resources proves his capability to enhance recruitment strategies and maintain crucial industry relationships.

“Chris’s strategic approach to talent acquisition will enhance our recruitment strategies and business partnerships. He will play a key role in providing exceptional candidates at a faster pace than traditional retained executive search services,” said Wendy Moran, Global Head of SearchWide Connect.

Danielle Loney, Project Coordinator

Danielle Loney takes on the role of Project Coordinator within the Marketing & Experience team, primarily supporting SearchWide Connect. With a solid foundation of over ten years in customer-facing roles, Danielle excels in managing diverse projects and fostering team collaboration. Her leadership at Pasco Kids First and success as an Account Executive at SurveyMonkey illustrate her ability to exceed organizational goals. Holding a master’s degree in Developmental Disabilities and certifications in Project Management and Sales Development, Danielle is set to drive projects to successful outcomes with her innovative strategies and collaborative spirit.

“We are excited to welcome Danielle to our team. Her exceptional project management skills and strategic insight are assets that promise to drive innovative outcomes for our projects,” said Cambria Jones, Chief Marketing & Experience Officer at SearchWide Global.

“The addition of Carmen, Chris, and Danielle to our team reflects our commitment to excellence and leadership. Their extensive expertise will undoubtedly bolster our growth as we celebrate 25 years in business,” stated Mike Gamble, Chairman and CEO of SearchWide Global.