Do you present a blank face during meetings? Is your body language more akin to a fence post? Are your words less than two syllables when you talk? Then you may be suffering from “surface acting,” a serious occurrence of managing emotions. “According to a new study,

I’d like to continue with the narrative I’ve started about knowing yourself and how it makes you a better leader with another story on that topic from Rice University. Researchers there found that conscientious people are more likely to provide good customer service becaus

There’s a maxim written in stone at Delphi that has guided humans for hundreds of years, and it’s “Know Thyself.” This maxim is key for leaders looking to implement change in an organization. According to Dr. Johan Coetsee—a senior lecturer in organization and

There’s an old maxim that says a happy employee is a productive employee. I’ve noticed that to be true in my 20-plus years of employment. Those who love to come to work and enjoy working for their bosses tend to produce the best results. Ray Clark, CEO of The Marketing Arm