There’s a difference in expectations between a loyal sports fan and a first-time attendee, according to a recent Cornell University study. More than 7,000 fans of a major U.S. sport were surveyed, and the researchers found that loyal fans took into account core services (e.g., t

Rob Williams has a vision. He imagines a world one day in which ticketing companies don’t sell tickets, they sell experiences. “We put smiles on people’s faces. We sell dreams, hopes, and experiences,” said Williams, the operations director of The Ticketing Fac

I’m continuing Consumer Electronics Show coverage from my desk, and I came across another product you may be interested in for your venue. It’s called a Comfort-Shell, made by Silentium. Four microphones are hidden on the shell’s outer layer and they pic up the noise

The best gift you can give your customers consists of two words: Thank you. According to a new study from Michigan State University (MSU), satisfied customers who were acknowledged by a company president for filling out a satisfaction survey increased their patronage to the business b

The beacon life cycle has evolved. That’s right, technology moves fast, and what’s next is uBeacons. Whereas iBeacons speak at you (or more specifically, your phone), uBeacons converse with you. Consider it the Web. 2.0 of beacons. VentureBeat writer Barry Levine offers a