“The room’s too cold.” “Where’s our lunch?” “The security is harassing us!” —These comments could happen on any social media channel during any event at any venue, and it’s important that employees are monitoring and responding to them. While businesses are actively attuned to channels such as Facebook and Twitter during regular business hours, the level of monitoring drops off during an event, exactly when it should be increased. That’s just one of the findings in our 2013 Technology Report, available for purchase* at www.iavm.org/venueds.
*IAVM member venues that participated in the 2013 Technology Survey receive a copy of the report for free.
Photo credit: JGoge / Flickr
