Those emoticons you see above may just be the difference between a happy or angry customer. According to research from Penn State University, people who text chatted with customer service personnel gave higher scores to those who used emoticons in their responses than those who didn&#

We’re not the only ones excited to visit Baltimore this year for VenueConnect. So is Mayor Stephanie Rawlings-Blake. “Thank you for supporting Baltimore. We appreciate all the love the IAVM family has shown Baltimore in the recent weeks,” Rawlings-Blake said. “

We debuted our new live, call-in podcast, The Venue, last week. We had a blast interacting with members, and we’ve already upgraded our equipment (to get rid of those pesky echoes) for the next episode. In case you missed the live version, you can listen to the recording above a

I think I figured out why Millennials are being talked about again in such quantity—it’s because it’s graduation season. They’re entering the workforce. Or maybe they’re already a part of your organization. Nevertheless, you, as a venue manager, will be working