Did you know that the average cost of replacing a minimum wage employee is US$3,500? According to the Bureau of Labor Statistics, customer service and hospitality are two of the top industries where turnover is highest. For a business to thrive in today’s economy, finding and retainin
We’re happy to announce some programming notes for GuestX, Feb. 21-23, 2016, in Dallas, Texas. One of the most popular and informative sessions last year was led by Jennifer Blackmon, corporate director of culture transformation at The Ritz-Carlton Leadership Center, and we̵
There’s a saying in improvisation that a scene is not about things, it’s about relationships. New research suggests the same can be said for humor between a supervisor and a subordinate in the workplace. “Generally, people think that positive humor, which is inclusive, aff
Launched in August 2015 at VenueConnect in Baltimore, IAVM’s new certification, the Certified Venue Professional (CVP), recognizes the competence of middle to senior level managers of public assembly venues as well as assisting the managers in creating a professional road map in the v
You may have taken the first step in the process toward becoming a CFE by attending the “How to Become a Certified Facilities Executive (CFE)” webinar on September 24, 2015, by completing the “CFE Checklist” to ascertain if you had earned the 300 points needed to make application and