By R.V. Baugus Bill Carl “BC” Johnson, Chief Listening Officer of the BCJ Group, will present a workshop at the February 17-19 GuestX in San Diego on the topic of “Discover A Culture Your Guests and Employees Will Love.” Does the name BC Johnson sound familiar? If you atte

By R.V. Baugus Not saying that Gary Smith and I go back a long ways, but when I began working at then IAAM in April of 1990, his Pollstar magazine was one that arrived weekly in the mail. Gary was one of the first people in the industry I remember calling on, most likely because he wa

By IQ Bob Newman, the president and CEO of ASM Global, has unveiled the executive leadership team tasked with steering the world’s largest venue management company. ASM – formed earlier this month upon the merger of SMG and AEG Facilities – operates more than 300 arenas, stadia and ot

By Sabrina Anico The Miami Beach Convention Center (MBCC, a Spectra-managed venue) announced the appointment of Patricia M. Rios, MSHRM, as its new Human Resources Business Partner to the re-imagined venue. Rios, most recently relocated from Orlando, FL, enjoys over 18 years of human

By Holli Hanson The NBA Portland Trail Blazers and Rose Quarter have undergone some major changes in staffing. Specifically, Amanda Mann has been promoted to senior vice president and general manager of Rose Quarter operations where she oversees all booking, ticket operations, guest e