When you create memories, you get people talking. This was the launchpad for the 2015 GuestX session on memorable customer service from Jennifer Blackmon, corporate director with the Ritz-Carlton Leadership Institute. Blackmon shared amazing examples of service that have become synony

The International Association of Venue Managers (IAVM) is pleased to announce Steve Peters, CFE, founder and president of VenuWorks, as the recipient of the 2015 Charles A. McElravy Award. The McElravy Award, named in honor of one of IAVM’s founding organizers, Charles A. McElravy, wa

We recently wrapped up our Academy for Venue Safety & Security (AVSS) and GuestX programs, and they were a resounding success! Let’s take moment and view some of the highlights via photos.

We’re ready to launch the next “class” of venue professionals, allied partners, students, faculty, or young professionals and wanted to let you know how to get involved. To kickoff these spring partnerships, the Mentor Connector Program webinar is this month, Wednesd

Venue managers must constantly keep their minds in the present and in the future, sometimes at the same time. It’s difficult and taxing, but sometimes there are ways to accomplish both without straining physical and mental resources. One way is to re-frame your thinking. For exa