The International Association of Venue Managers (IAVM) is pleased to announce that Scott McCartney will speak and lead a session on crowd management and security at the 2016 Academy for Venue Safety & Security (AVSS) and GuestX: Guest Experience & Crowd Management Conference.

Every venue and organization has its star employees. However, the influence those stars have on others around them is often overlooked, according to research from the Indiana University Kelley School of Business. “Star performers produce more than other individuals, help increase the

More millennials are becoming bosses every day. You may not be working for one now at a venue, but you may in the future. Then the question arises, if you’re in an older generation, how do you deal with working for a younger boss? Expert career counselor Dawn Rasmussen, CARW, CM

Did you know that the average cost of replacing a minimum wage employee is US$3,500? According to the Bureau of Labor Statistics, customer service and hospitality are two of the top industries where turnover is highest. For a business to thrive in today’s economy, finding and retainin

We’re happy to announce some programming notes for GuestX, Feb. 21-23, 2016, in Dallas, Texas. One of the most popular and informative sessions last year was led by Jennifer Blackmon, corporate director of culture transformation at The Ritz-Carlton Leadership Center, and we̵