By R.V. Baugus and StadiumBusiness After going through a year of athletic competition where venues were either void of fans or with a very limited capacity, we all know the energy and atmosphere was just not the same as in a full building. Now, the Summer Olympics in Tokyo which begin

By R.V. Baugus In celebration of Black History Month, IAVM’s monthly E3 series last month highlighted the achievements of African Americans in the public assembly venue industry. Moderated by Robyn L. Williams, CVE – Executive Director, Portland’5 Centers for the Art

By ISSA and R.V. Baugus As public assembly venues continue the process of opening to varying degrees, the list of those IAVM member venues continues to grow when it comes to earning GBAC STAR accreditation. “GBAC STAR has helped facilities reopen safely and remain operational during t

By Jessica Beckmann As I scroll through my LinkedIn newsfeed, I am devastated to see the amount of industry colleagues who are experiencing layoffs and furloughs. I have been fortunate to remain working as COVID-19 has continued to wreak havoc on the events industry, but was recently

How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev