Many venue managers attribute the successful and safe execution of events – over and over again – to rigorous planning, strong communication, and excellent staff. Half of the challenge is leading up to the event – booking, promoting, and staffing it. The other half is the day-of challenge, the all hands on deck, also known as keeping guests happy and safe.
Below are statistics from the IAVM 2012 Safety & Security Report, a comprehensive report on the various practices and procedures in place at venues, focusing on some of the practices that contribute to an informed staff and a seamless, safe event.
If it’s time to reinforce your venue’s event execution plans or equip your staff with essential crowd management information and guest service resources, the International Crowd Management Conference is an affordable, dynamic way to do just that. ICMC 2013 programming has been developed for venue professionals by venue professionals, including industry leaders from AT&T Stadium, MetLife Stadium and Starlight Theatre. The sessions are built around the Guest Services Professional (GSP) program, focused on equipping you to develop and implement outstanding guest service plans.
Learn more about ICMC 2013, taking place November 10-13, 2013 in San Antonio, Texas, at iavm.org/ICMC.