March is IAVM Webinar Month – Take advantage of these bite-sized educational opportunities. If you can’t attend, remember they are always available online after the webinar at IAVM’s Webinars page.
Aw Crap: Now What?!? Communicating in a Crisis
Thursday, March 7, 2013
2:00 pm – 3:00 pm ET
Speaker: Jeff Chatterton
Do you know the most important point in a crisis response? How do you build trust and credibility when the impossible has happened? It doesn’t matter the situation – as a venue manager, you’re going to face high-risk, high-stress situations. Responding to those situations correctly makes the difference between caretaker and superstar.
Active Shooter Situations
Wednesday, March 13, 2013
2:00 pm – 3:30 pm ET
Speaker: Chief Craig Miller – Chief of Police for Dallas Independent School District (ISD)
This webinar will present information and provide recommendations for venue operators on activate shooter incidents during events in and around public assembly facilities.
Hidden Gems of Sales & Service
Wednesday, March 20, 2013
2:00 pm – 3:00 pm ET
Speaker: Nancy Friedman
Hidden Gems of Sales & Service is a concise series of insights in how to build a relationship with a customer while gaining valuable information that will result in a sale. This key list of ingredients is the secret formula to closing more sales. Moreover, it shows how to get repeat business, and how investing in a long-term relationship is the most powerful marketing tool to grow your business!
Low Water Pressure Creates High Pressure Situation during Sold Out Show
Wednesday, March 27, 2013
2:00 pm – 3:00 pm ET
Panel: Jim Brown, CFE – Executive Director at Wright State University’s Nutter Center; John Cox – Assistant Director, WSU Nutter Center; Chris Bethel – Patron Services Manager – WSU’s Nutter Center; Misty Cox – Marketing Manager – WSU’s Nutter Center.
What would you do if you had almost 11,000 fans at your venue for a sold out concert only to realize when doors open that you have no water pressure on the concourse causing all restrooms accessible to fans not to flush? Listen to Jim Brown and his staff discuss best practices and what they would have done differently when they experienced this last March.
How to Make EVERYONE On Your Team a Salesperson
Thursday, March 28, 2013
2:00 pm – 3:30 pm ET
Speaker: Gary Hernbroth
Repeat business is so very important to venues. Retention of your customers can be improved with an enthusiastic, service-oriented front-line staff that thinks and operates as part of your sales team. You’ll hear the keys to turning your front-line staff into front-line salespeople including the role of managers and supervisors to create – and support – the right sales culture.
Click here to register for one or all!
