By Nadia Vanderhoof, MA

The Orange County Convention Center (OCCC) successfully hosted the Amateur Athletic Union (AAU) Junior National Volleyball Championships under modified operations from July 14-22, 2020. With an estimated 9,600 players, chaperones and coaches in attendance, the OCCC proactively implemented a series of precautionary measures to protect the health and safety of guests, employees, and the surrounding community throughout the duration of the event.

The AAU generated an estimated $12.3 million in economic impact for the community. Fueling local employment, tourism, and commerce, the OCCC is an economic engine for our region. By devising a data-driven strategy, the OCCC is positioned as a model for the industry, demonstrating how it can safely get back to business, and steadily continue our path to recovery.

Returning to the OCCC for the past 19 years, the renowned volleyball tournament has developed a rhythm for success at The Center of Hospitality. This year, planners and organizers developed a strategy to review the entire guest journey with safety in mind, revising all aspects of operations from check-in, to participating, coaching and socializing.

“Providing participation opportunities to athletes in a safe environment has always been the AAU’s highest priority,” said AAU President/CEO Dr. Roger J. Goudy. “We worked diligently with our partners at OCCC to ensure the highest standards of social distancing and containment mitigation measures were in place for our event. During these unprecedented times, to be able to offer athletes a chance to compete and play safely is immeasurable. Thank you to OCCC for your tireless efforts on the behalf of the Amateur Athletic Union.”

Putting its Recovery and Resiliency Plan into practice, the OCCC worked in close collaboration with AAU officials to provide a safe and enjoyable experience for attendees. New protocols this year included no spectators, temperature monitoring during check-in. and mandated face coverings. In line with government guidelines, the OCCC also reduced the total courts and games that could be played at any one time and increased distancing between courts and participants.

As a Global Biorisk Advisory Council (GBAC) STAR accredited venue, the OCCC also demonstrated its ongoing commitment to sanitation. Each evening, OCCC staff adhered to a comprehensive sanitation schedule, in line with GBAC STAR requirements. Additionally, throughout the day, a thorough cleaning schedule was maintained, including sanitation of high-touch areas throughout the OCCC campus, as well as the cleaning of scoreboards and volleyballs in between each match.

“As one of the first venues to resume operations, our success is testament to how modified events can be hosted safely, responsibly and enjoyably,” stated OCCC Executive Director Mark Tester. “I thank the AAU for their continued confidence in our center and look forward to working with the AAU in the future.”

Photo: The Orange County Convention Center hosted the Amateur Athletic Union Junior National Volleyball Championships under modified operations from July 14-22, 2020.

Nadia Vanderhoof, MA, is Marketing and Communications Manager in the Marketing and Communications Division of the Orange County Convention Center in Orlando, Florida.

By Kalyn Sisco

EventBooking, a cloud-based venue software company, announced that Explore St. Louis has selected VenueOps to manage their facilities, and Simpleview, a partner of EventBooking, to help manage client relationships and marketing of the premiere CVB.

Explore St. Louis, operators of the iconic America’s Center Convention Complex, is looking forward to more a seamless and modernized way of doing business, thanks to their recent decision to use VenueOps, the latest venue management software from EventBooking, and Simpleview, a lead provider of CRM/CMS systems and digital marketing solutions.

Located in the heart of downtown, Explore St. Louis serves as a vital cultural asset of the city. They are planning for the future by transitioning from technology that has been in place for the past couple of decades, and relying on what many regard as the two most intuitive platforms in the market to manage their sales and venue management processes.

Darren Ison, Director of Information Technology for Explore St. Louis, commented, “With our legacy system, we were limited with flexibility and functionality, with a lot of double-handling and use of manual processes to do what we needed to do. After extensive research, we found the best way forward for us was to partner with these two outstanding companies. They understand our needs and are also tightly integrated, so this way we get the best of both worlds — the absolute best in class for each of their respective areas, plus they talk to each other.”

Steve Mackenzie, President of EventBooking, said, “We are truly delighted that the America’s Center has selected VenueOps to fulfill their venue management needs, and that our partnership and integration with Simpleview’s CRM will allow them to do things they could only dream of before. It’s a privilege to be recognized in this way; I consider it a testament to how we’re becoming the leading choice for convention centers, and how our level of service is increasingly setting us apart. We embrace the concept that tight partnerships with other technology leaders like Simpleview is what the industry needs, and we’re committed to this path of easy-to-use software with extremely flexible integration options.”

Kalyn Sisco is Marketing Manager at EventBooking.

By Jonathan Carroll

Athletes, performers, and spectators alike will soon find a transformed arena experience at The University of Texas at Arlington’s (UTA) College Park Center, after the installation of a new LED lighting system with cutting-edge special effects capabilities.

The 7,000-seat College Park Center is the home venue for the WNBA’s Dallas Wings, as well as UTA’s intercollegiate basketball and volleyball programs. Additionally, the arena hosts a wide range of concerts, conferences, and other major events throughout the year. When University leaders decided to replace the venue’s original lights, they needed a state-of-the-art LED system that would elevate light levels to meet WNBA broadcast standards, while also enhancing the overall entertainment experience.

“As we began looking at opportunities to invest back into College Park Center, enhanced sports lighting topped the list,” CPC Executive Director Jeff Davis said. “We were looking for a lighting system that would target four main goals: 1) provide a more uniform distribution of light for a better broadcast experience, 2) reduce light spill in the arena to create a more theatrical experience centered on the playing court, 3) provide enhancements to the overall environment and fan experience, and 4) further our efforts in energy conservation and environmental stewardship. Musco’s solution checked every box while providing a system that can easily be serviced and maintained for years to come.”

The new lighting system is custom-designed by Musco, whose Total Light Control—TLC for LED® technology is featured at some of the biggest stadiums and arenas around the world. The system includes Musco’s Show-Light+™ entertainment package with color-changing red-green-blue (RGB) fixtures, which will create exciting new light shows.

“UTA wanted to create the best possible arena experience for athletes, performers, and fans,” Musco Vice President Jeff Rogers said. “Show-Light+ and the RGB fixtures are going to create custom, color-changing light shows that will result in a really amazing atmosphere.”

The efficiency of the advanced LED light source technology will reduce energy consumption at College Park Center by 79 percent compared to the previous lighting, while also improving light levels and uniformity on the court. The system is backed by a long-term warranty covering every part and all labor, eliminating UTA’s maintenance costs at the arena through the year 2030.

“From the moment a fan, visitor, or athlete enters the arena, our focus is on their experience. The enhancements completed this summer create the same look and feel you have at other top level professional sports arenas, and we are excited to bring that same experience to central Arlington for our home teams and fans. It’s definitely a gamechanger for the CPC,” Davis said.

Jonathan Carroll is Assistant Director, Event and Venue Marketing, Special Event Facilities, for College Park Center – Texas Hall -UTATickets at the University of Texas at Arlington.

iCommit, IAVM’s annual member referral campaign, ran this year from March 1-June 30, 2020. The objective of the campaign is for every current member to recruit one or more individuals to join our community of venue professionals.

We are happy to announce that 61 members were entered in the raffle to win prizes for each new member they referred. With their support, we added 156 new members!

• Grand Prize Winner – VenueConnect2021 free registration goes to Ross Richards, Kimmel Center for the Performing Arts

• Raffle Winners – Five, $500 Apple Gift Cards
  • Russ Simons – SoFi Stadium – Inglewood, CA
  • Gerard Siegler – Straz Center for the Performing Arts – Tampa, FL
  • Scott Ellison – TCF Bank Stadium – Minneapolis, MN
  • Erik Waldman, CVE – tvsdesign – Atlanta, GA
  • Russ Simons – SoFi Stadium – Inglewood, CA

• Region 1 added the most new members with a total of 36 members. The Region Director will select one recipient to have his/her CVP application fee waived (value $125) through July 2021.

We thank Ungerboeck Software International for their continuous support of this membership initiative and to all of our members who consistently respond to the call to help us continue to be the largest association serving the venue management industry in the world. If you have any questions, contact IAVM’s Director of Membership, Gina Brydson.

By R.V. Baugus

Tammy Koolbeck, CVE, shared some final remarks as her most interesting and unprecedented year as chair of IAVM drew to a close. Koolbeck offered her thanks and acknowledged the contributions of many who helped her get through a year in which the COVID-19 pandemic shuttered the public assembly venue industry. It was now time to hand the chair’s gavel to Rip Rippetoe, CVE, who effectively with the exchange moved from 1st Vice Chair to Chair. Tammy reached out her right hand and deftly handed the gavel to Rip, who took it with his left hand.

What made it such a deft handoff that went smoother than many quarterback-to-running back-handoffs was that the two leaders were on separate screens as IAVM conducted the exchange of the gavel in a virtual webinar. Welcome, Chairman Rippetoe, and THANK YOU, Past Chair Koolbeck. You are both stalwarts of the industry and to be so admired and respected for your leadership in this time of pandemic crisis.

In addition to the gavel exchange, a number of other special recognitions and awards were shared via technology of a screen to view the proceedings. No, it wasn’t Long Beach, and, no, we were not physically in each other’s presence, but the moment of the gavel exchange is always one of the most anticipated events at any VenueConnect, and the session on the afternoon of Wednesday, July 29, was no different.

Indeed, while kudos were being handed out, computer screens lit up on the chat icon as virtual attendees shared their comments and congratulated honorees. It all made you yearn even more to be with IAVM friends to share in the celebration together.

Special thanks goes to Ungerboeck for their sponsorship of VenueConnect20, which in addition to the time-sensitive passing of the gavel during the scheduled time of VenueConnect, will see the reconfigured annual conference take place in a virtual format from October 26-30, details of which will continue to be shared from IAVM.

For this day, though, it was a time to honor, celebrate, and recognize accomplishments, something so very needed when our industry like so many others continues to try and climb out of the hole created by the coronavirus.

Justin Ungerboeck began the proceedings following introductory announcements by IAVM President/CEO Brad Mayne, CVE, by introducing the newest class of the 30 Under 30. IAVM is proud to partner with Ungerboeck, and sincerely thanks them for their support of VenueConnect and the recognition of some of the industry’s up and coming stars.

Koolbeck then congratulated a special group of honorees in Charles A. McElravy Award recipient Rick Haycock, CVE; Joseph J. Anzivino Distinguished Allied Award recipient Bill Powell; and IAVM Foundation Legacy Award honoree Mina Boyd, CVE.

Koolbeck’s Chairman Citation recipients were next to be feted as Zakiya Smith-Dore, MBA, CVP; Jennifer Norris, CVE; Matt Hollander, CVE; and IAVM’s very own Greg Wolfe, were recognized.

As anyone who has served as IAVM Chair knows, the work still goes on back home while the Chair conducts business on behalf of the Association, and it was no different for Koolbeck, who gave thanks to her colleagues back at Iowa State University in Craig Wiebke, Emily Ladewig, and Craig Spillman.

She finished her comments by acknowledging Stefanie Tomlin and Eboni Wilson for their tireless work to help launch the Black Resource Group, an initiative to represent and provide a forum for underserved individuals within the IAVM membership.

Speaking of diversity and inclusive leadership …

Koolbeck’s final remarks about the new group segued nicely into the comments of new Chair Rippetoe, who emphasized that intentional development of initiatives for all underserved and underrepresented groups within the Association will continue to be an emphasis.

Among his other remarks, Rippetoe touched on a variety of topics, beginning with another couple of key words that are integral to his leadership.

“I believe that there are two words that apply more to us now more than ever,” he said. “Those are Purpose and Promise. Nine years ago, I heard the then CEO of Taco Bell, Greg Creed, give a speech to a small group of professionals, including me, about the power of our Purpose and our Promise. He told us that Purpose was why we existed. The Promise was how we delivered on why we existed.

“The Purpose of IAVM is to educate, advocate for, and inspire public assembly venue professionals, worldwide.
The Promise of IAVM is to provide unprecedented member value.”

Rippetoe went on to elaborate deeper on the important topic of diversity and inclusion.

“IAVM values diversity and inclusiveness,” he said. “IAVM provides opportunities to all people who wish to participate in the activities of the association without regard, including but not limited to: age, color, disability, family responsibility, gender, gender identity, national origin, political affiliation, race, religion, or sexual orientation.

“We have included this language in our policies, but now it is time to make sure our programs, policies and procedures are designed to welcome and include ALL our members. The Board is fully engaged with standing against racism and with being pro-reconciling. We will not just celebrate our diversity, but we will champion a sense of belonging within the organization for ALL.

“I am calling on our leaders to take an even more visible presence within the Association and to continue the efforts made over the past year in seeking ways for us to stand together against all forms of bias. They have done great work, but they cannot do it alone. To realize a future where all voices are welcome will take each of us taking intentional action to repeatedly invite perspectives of folks who have traditionally been underserved.”

In closing, Rippetoe shared his personal core values and what they mean. Those include:

Integrity – Keep your promises
Service – If I’m not serving our members, then serve someone who is
Collaboration – Work together for the common good
Courage – This is not the absence of fear, it is us stepping forward appropriately in spite of our fears.
Accountability – Anyone can ask me “why?” If I don’t have an immediate, good answer, I make a different decision.

“This is a time for strong, consistent leadership,” he said. “All of us need to commit to re-educating ourselves on the role of the IAVM to our members. All of your voices are important. I welcome your comments, critiques, ideas, and challenges.”

If you were not able to join us for all the great things that took place in the ceremonial passing of the gavel, don’t fret. To watch the proceedings, simply click here.