Privatization of the Los Angeles Convention Center (LACC) has proven to be effective in improving operational efficiency, enhancing building maintenance and aesthetics, and increasing client and attendee satisfaction while saving millions of dollars for the City’s General Fund.

“Converting to a private sector contract to operate the Convention Center was a bold experiment and AEG’s performance has exceeded our highest expectations,” remarked Bud Ovrom, Executive Director of the Los Angeles Department of Convention & Tourism Development, which has management oversight of the AEG Facilities’ contract as well as the Los Angeles Tourism & Convention Board’s (LATCB) contract for marketing and sales.

AEG Facilities improved operational efficiencies, enhancing facility functionality and aesthetics, while reducing the environmental footprint by investing in sustainable products and technology. “We’ve observed a significant investment in preventative building maintenance as well as the completion of numerous projects ranging from painting to washing all the windows to replacing and improving lighting systems throughout the building. Undeniably, these projects have contributed to the positive responses received in the electronic post-show client surveys – the LACC has received an overall rating of 4.5 out of 5. In addition to enhancing the overall maintenance of the facility, we commend AEG for elevating customer service standards and increasing building security,” added Ovrom.

AEG Facilities has also instituted new polices and upgraded amenities to support the LACC’s commitment to excellence by partnering with industry-leading contractors to offer resources and event support to meeting and event planners. AEG 1Source and the LACC negotiated and completed over 30 new contracts with service providers, contractors, and suppliers to reduce costs. “Utilizing the approved-vendor model has allowed the LACC to open up its partnership opportunities and bring in the best talent to support shows and events of all types and sizes held at the venue,” said Ovrom. “AEG has also drastically increased the business inclusion program, exceeding the 20% goal put forth by the City,” concluded Ovrom.

In addition to improved operational efficiencies and upgraded amenities, a notable component of LACC’s success has been the strategic use of technology. “In order to stand-out and compete in our industry we have embraced technology and strengthened our communication channels. The modernization and launch of LACC’s new, user-friendly website and integration of its social media platforms has given the Center a cohesive voice and a consistent presence in the online community. We value engaging with our audience and find these channels to be very effective in our communication strategy. 2015 will continue to bring exciting improvements to the LACC both on and off-line,” commented Jon F. Vein, President, Board of Los Angeles Convention & Tourism Development Commissioners.

Maintaining peaceful labor relations during the transition from public to private management has also contributed to AEG Facilities’ successful management of the LACC. Recently, AEG Facilities successfully completed negotiations with the Los Angeles and Orange Counties Building and Construction Trades Council AFL-CIO, who represent the Convention Center’s electricians, painters, plumbers, and carpenters. “This new partnership between AEG and the Building Trades once again shows that fair and professional labor relations are a strong foundation for success in the City of Los Angeles,” said Ron Miller, Executive Secretary of the Los Angeles/Orange Counties Building and Construction Trades Council, AFL-CIO.

In the realm of finance, transitioning the LACC from a publicly operated facility to private management has been a great success for the City of Angels. According to City records, privatization of the Los Angeles Convention Center had the potential of reducing City General Fund costs by approximately $2M-$6M in the first year. AEG Facilities’ management of the LACC has met the aforementioned goal of improved fiscal responsibility in its first year of operations.

“The convention industry is a huge economic force for Los Angeles and AEG Facilities has collaborated extensively with the LATCB to secure new business for L.A. in just its first year. We look forward to a productive and rewarding year as we work in tandem to attract Citywide Conventions, tradeshows and corporate events in our effort to drive the LACC to a top tier convention destination,” commented Ernest Wooden Jr., President and CEO of LA Tourism.

“The synergy created by the partnership between the City, the LATCB, and AEG Facilities has contributed to the overall success and improvement of the city-owned facility and continued collaboration will propel the LACC to be recognized as an industry leader,” added Jon F. Vein, President, Board of Los Angeles Convention & Tourism Development Commissioners.

AEG Facilities and the City of Los Angeles are proud of the positive achievements privatization has brought to the facility in such a brief period of time. “We look forward to an even better second year,” concluded Brad Gessner, Sr. Vice President & General Manager Los Angeles Convention Center, AEG Facilities.

Photo: EnerGov

Sure, doing some crossword and Sudoku puzzles daily may keep your mind sharp, but recent research shows that it’s the learning of a new, mentally challenging skill is what really improves cognitive function.

Researcher Jennifer Lodi-Smith, PhD, from Canisius College in New York and Denise Park from the University of Texas at Dallas’ Center for Vital Longevity randomly assigned 221 adults, ages 60-90, to participate in a specific activity for 15 hours a week over a three-month time period. Some of the adults had to learn a new skill, such as digital photography or quilting.

“At the end of three months, we found that only the group who learned digital photography grew in their memory skills,” Lodi-Smith said.

The adults were not computer savvy and had to remember a series of steps, learn Photoshop, and mount their photos. The key, Lodi-Smith said, is that the group was productively engaged and consistently challenged during their activity.

Other adults in the study filled out crossword puzzles, watched documentaries, and listened to classical music.

“So when we see all these media reports that tell people that they should get involved socially, or do crossword puzzles or Sudoku, they are just not as beneficial as learning something new where you really have to put that effort in,” Lodi-Smith said. “You have to want to change and work hard to see real benefits.”

(photo credit: dak1b2006 via photopin cc)

Success depends a lot on your attitude. According to a joint study from the University of Missouri and Lehigh University, job seekers with “learning” attitudes find more success landing their dream jobs.

“Attitude means a lot,” said Daniel Turban, a professor of management at the MU Trulaske College of Business. “In our study, we found that job seekers who have a ‘learning goal orientation’ or a natural disposition to learn from every situation in life, tend to be more successful in achieving their career goals. We also found that this disposition is not just influenced by genetics; it can be acquired.”

Turban and the study’s lead author, Serge da Motta Veiga, surveyed approximately 120 college seniors during different times while in the midst of seeking jobs. They found that those who displayed a strong learning goal orientation (LGO) reacted to failures by putting more effort into the search process, compared to those who had low LGO.

“It’s not that people with a high LGO have less stress, but they deal with the stress better than others,” Turban said. “With the right amount of stress, individuals with a high LGO increased their intensity, and as a result, were more successful with reaching their goals. We always think stress is bad, but that’s not the case. Feeling a moderate amount of stress can be very motivating.”

Turban and da Motta Veiga suggest that people with low LGO can learn behaviors to help them improve their LGO.

“Job seekers can be trained to improve their LGO,” da Motta Veiga said. “Such training could help them realize that the stress and failure they experience while searching for a job is not a bad thing, but instead represents an opportunity to learn from the process and determine how they can be successful at it.”

(photo credit: Graela via photopin cc)

The IAVM community wishes to express its deepest sympathy to the family, friends, and colleagues affected by the loss of David Swain at the North Charleston Performing Arts Center.

“We’re deeply saddened and shaken by the tragic accident that happened yesterday,” said Dave Holscher, North Charleston Coliseum and Performing Arts Center general manager. “David Swain has been a cherished member of our Coliseum family for many years. Our thoughts and prayers go out to David’s family, friends and co-workers.” (via WISTV.com)

The way to keeping lower-level employees happy is to keep middle managers happy, according to a new Vanderbilt University study.

“Middle managers’ treatment of employees reflects how bosses treat them,” said Ray Friedman, Brownlee O. Currey Professor of Management at Vanderbilt Owen Graduate School of Management.

The researchers studied 1,527 full-time employees at 94 hotels in the U.S. and Canada and found that middle managers’ satisfaction with their supervisors was related in line to workers’ satisfaction with middle managers.

“If an organization wishes to address issues related to line employees’ work attitudes, it should address behavior and work attitudes from the top down.” Friedman said. “The focus should not just be on employees and their managers, but also on the signals being sent by senior managers every day as they interact with their middle-level manager subordinates.”

It’s imperative that middle managers have a good working relationship with their supervisors, because the effects trickle down to the lower-level employees.

“Despite the lack of direct contact between senior managers and line employees, senior managers can have a significant influence on those line employees,” Friedman said.

Friedman talks more about the study’s findings in the above video.