Bill Marriott is one of the most respected businessmen and leaders in the hospitality industry. His father taught him to achieve excellence in everything he does. When he was tapped to lead the namesake hotel company, he created his own 12 rules of success, which he shared on his blog yesterday.

1. Challenge your team to do better and do it often.
2. Take good care of your associates, and they’ll take good care of your customers, and they’ll come back.
3. Celebrate your peoples’ successes, not your own.
4. Know what you’re good at and keep improving.
5. Do it and do it now. Err on the side of taking action.
6. Communicate by listening to your customers, associates, and competitors.
7. See and be seen. Get out of your office, walk the talk, make yourself visible and accessible.
8. Success is always in the details.
9. It’s more important to hire people with the right qualities than with specific experience.
10. Customer needs may vary, but their bias for quality never does.
11. Always hire people who are smarter than you are.
12. View every problem as an opportunity to grow.

“‘Hire friendly, train technical’ is the most important mantra in our HR manual,” Marriott wrote in previous blog post. “I want passionate associates who go the extra difference to help a guest. I want associates whose enthusiasm for their hometown rubs off on guests. Guests know the difference between a forced smile and a genuine one.”

These rules are applicable for any organization that wants to court success. Which one(s) do you follow the most?

(Image: Marriott International Facebook page)

A way to achieve faster reflexes is to eat more spinach and eggs. According to research out of Leiden University and the University of Amsterdam, ingesting tyrosine increases your reaction speed. Tyrosine is found in such foods as cottage cheese, soya, and the aforementioned spinach and eggs.

Really, though, you should just go ahead and watch the above video for more information. It features a Kraftwerk soundtrack and 60’s psychedelic transitions. You know, exactly what you’d think of when talking about food and science.

We all know it is not uncommon for weather to affect operations no matter what region of the country; however, the impact can be enormous for your patrons and staff. As many are aware, the southeast was hit recently not once, but twice, both resulting in the cancellation of events that had either capacity or near-capacity audiences. Certainly there is always a learning curve in the messaging and communication in any emergency situation, and we became experts by the second storm. However, I feel that the biggest lesson we learned at the Fox Theatre was from our “on the ground emergency response team.”

The first storm resulted in the cancellation of two performances of The Book of Mormon. While upper management worked feverishly with Broadway Across America and the show’s producers, it was really the hourly employees who were the glue that kept it all together. Many slept on the floor on areas of the theatre overnight so that they could be “first responders” to the thousands of calls and emails from ticket-holders. Foregoing family, these front line folks stayed for up to 36 hours in order to return calls, facilitate exchanges, and pacify our panicked patrons. Staff members were using packing blankets for bedding and raiding lost and found. All were thrilled to return home after their extended “shift” and get out of clothes that had been worn for longer than I care to share! It was truly the Foxified version Survivor, except no one left the island.

Round two of winter weather was predicted to be worse than the first; however, we were prepared and had a much better accommodation situation (storm No. 1 took place during the Poultry Convention, so there was not a feather pillow to be found on which to rest a weary head). The troops were corralled, overnight bags were packed, and management fully supported the use of the hotel across the street.

We started early communication with the management team for Ailey, and together a game plan was prepared in advance. The Ailey team was very receptive to our recommendations and consensus regarding the plan. The messaging was so effective that not a single patron showed up for the canceled performance—an almost unheard of thing.

Through all of this, I was truly amazed at the tireless efforts of our all staff who willingly dedicated their time to the Fox over family and home. While management certainly supported these efforts by providing bed and board (and an occasional adult beverage), it was the hourly staff that kept the machine moving, remaining late in the evening to respond to calls and even making a game of it in that they created a competition to see who could call the most people in a defined period of time.

I, for one, see all of my colleagues, both full-time and part-time, in a new and re-energized light. We became cooks, cheerleaders, and the cleaning crew for each other. I am inspired by the dedication, humor, and ability of everyone to adapt and react during trying times (the most of which was my inability to properly bake a frozen pizza). Success is not owned by any one person, and our team certainly sustained the success we all enjoy when the sun shines.

[Editor’s note: Since this is story about weather, I would be remiss if I didn’t mention that there’s still time to apply for and attend our upcoming AVSS Severe Weather Planning and Preparedness course, March 4-5, in Norman, Oklahoma.]

(photo credit: hoyasmeg via photopin cc)

There was a lot of news this past week you may have missed. Here are some headlines that caught our eyes.

Baseball Stadiums to Host European Giants in Friendlies
—EuroSport.com
“Baseball will give way to football at Yankee Stadium on July 30 as Premier League contenders Manchester City and Liverpool clash in the Big Apple, three days after The Reds face Greek side Olympiacos at Soldier Field.”

Immersive, All-Night Macbeth to Play in East Tower in London
—Playbill
“The production, which will begin at 8 PM and conclude the following morning at 8 AM, will require audience members to go to bed after the first few scenes of Shakespeare’s tragedy of ambition and murder are performed. Audience members will be visited by the play’s characters throughout the night.”

Texas A&M Adding Largest Video Board Among Colleges
—Athletic Business
“The 7,661-square-foot board will be about twice the size of A&M’s previous video board.”

The Neuroscience of Networking: Why Networking Matters To Your Conference
—Midcourse Corrections
“In 1997, researchers at Washington University discovered that our brains default to social cognition when not focused on other cognitive tasks. In other words, when our brain is at rest, it starts making sense about our self and our relationships to others.”

Getty Images Photographer Breaks Down Olympic Hockey Assignment
—SportsBusiness Daily
“Getty Images has been the official photo agency of the International Olympic Committee since 1988. The company has 69 photographers and a team of editors uploading 2,000-plus images a day in Sochi.”

(Image: AFP)

It’s called the foot-in-the-door phenomenon, and it’s one of social psychology’s tried-and-true techniques. Watch the above video to learn all you need to know about it in 59 seconds. Then try it out and let us know your results.