Here are the answers to the crossword puzzle featured in the August/September issue of Facility Manager magazine. As a reminder, any IAVM member that sends in a photo/scan of completed puzzles from the next two issues will be entered into a drawing for a complimentary registration to VenueConnect 2014 in Portland, Oregon! (Submissions must be received by the deadline printed with each puzzle)

There was a lot of industry news this past week you may have missed. Here are some headlines that caught our eyes.

Samsung Inks $100 Million Deal with the NBA
—Mashable
“The brand is now the official handset, tablet and TV provider of the NBA, Women’s National Basketball Association, and NBA Development League.”

The Best Gourmet Food at Europe’s Soccer Grounds
—Fine Dining Lovers
“Scientific studies have revealed that soccer fans have taste buds too. Some clubs have upped their game accordingly. FC St Pauli, of Germany’s Bundesliga 2, deliver hotdogs to VIP supporters via a special ‘sausage train’ model railway. Meanwhile, in the English Championship, Wigan Athletic’s pies are the stuff of legend. Yet some football stadiums have taken things to another level. Actual restaurants, with tables, chairs and cutlery. Havens of gastronomy, where you don’t even have to like soccer to eat well. In some cases, really well. Here are five of the best.”

Chicago’s Soldier Field Launches Enhanced Distributed Antenna System Network
—MarketWatch
“The upgraded Soldier Field network—installed, managed and operated by Boingo and AT&T in partnership with SMG—will deliver comprehensive wireless coverage to fans, ensuring they are able to stay connected via their mobile devices during the height of a game or concert.”

GWCC Gest First Look at Newest Design Plans for New Falcons Stadium
—WSB-TV
“The designs show a retractable roof unique to this stadium, one of the many special designs McKay attributes to the added cost and the $1.2 billion price tag.”

(Image via Flickr: joshuak8/Creative Commons)

78 fans were detained at a Russian soccer match between Spartak Moscow and Shinnik Yaroslavl, where Spartak fans hurled flares, fireworks, chairs and themselves through barriers and into riot police. Camera footage captures the incident and, according to a Reuters report, local police are considering charges that could lead to jail terms of up to three years.

IAVM devotes an entire conference to crowd management where, in just a few days, venue professionals and industry experts will be gathering to dive into issues related to crowd behavior, incident management, guest services planning and the current legal implications of guest safety. It’s not too late for you to participate in the 2013 International Crowd Management Conference.

For many of our venue professionals, the use of wireless microphones is a daily occurrence. Arenas, performing art centers, stadiums, convention centers, all use wireless to function. The recent changes in FCC regulations have brought into question whether there will be enough wireless bandwidth left for our venues to continue expanding programming and maintain the quality of service their patrons expect.

The bandwidth issue has its roots all the way back to the 1930’s when the Federal Communications Commission began to assign licenses for broadcast. Given the technology of the era, adjoining frequencies faced interference, so stations were separated across the dial, leaving unused bandwidth in between. These gaps were eventually filled through the use of wireless technology. Unfortunately for wireless users, when innovations like digital technology, mobile devices and broadband internet took hold, much of these open airwaves were targeted for use.

Now fast forward to 2013 and the FCC auction of the remaining bandwidth which threatened the availability for wireless networks. This August, a proposed Wireless Microphone Users Interference Protection Act was presented to Congress. The proposed act will require the Federal Communications Commission to expand eligibility for part 74 licenses to certain wireless microphone users, to establish safe haven channels for wireless microphones, and to authorize access by owners and operators of wireless microphones to the TV bands databases for the purpose of protecting wireless microphone operations from interference. The act has supporters from across the venue industry including the NFL, MLB, NASCAR, and the Recording Academy; along with many industry associations including APAP, IAEE and IAVM.

Timothy Robinson the Senior Policy Counsel & Legislative Director in the office of Congressman Bobby L. Rush has asked IAVM to share this information with our members and encourage all affected venues to lend their voice of support for the Wireless Microphone Users Interference Protection Act. If you would like to join the movement with a bipartisan group of Members on the House Energy and Commerce Committee including Representative Pitts (PA-16), Lance (NJ-07), Olson (TX-22), Bilirakis (FL-12), Engel (NY-16), Green (TX-29), and Lujan (NM-03) contact Josh Lynch at josh.lynch@mail.house.gov to find out how your venue can support this cause. Or you can weigh in directly with the FCC at http://www.fcc.gov/contact-us.

Image: Courtesy Flickr – Rick Webb

What do all of these things have in common? They are all terms a venue’s crowd management and guest services staff should understand and be able to act on if and when it becomes necessary. They are also part of what you and your team can learn more about by attending this year’s International Crowd Management Conference Nov. 10-13 in San Antonio, TX.

Your venue’s staff is the eyes and ears of your facility. They spot things that could be hazardous or suspicious behavior to help ensure a safe and pleasant venue experience. They can deflect a situation when they hear an overly intoxicated patron becoming unruly. They help develop your brand and deliver unmatched customers service when they guide a frazzled family that needs help to their seats. They are the heroes of our venues in more ways than one. For that reason, you AND your staff need to attend this conference together.

ICMC doesn’t just cover the doom and gloom of how to handle an incident. ICMC also provides venue managers guidelines for creating their own affordable and effective guest services plan, allowing customer service, crowd management, marketing, security, and front-line teams to work together to enhance your venue’s brand and increase patron loyalty and improve the bottom line.

ICMC certainly does focus on incident management and appropriate responses including understanding and predicting crowd dynamics, responding to active shooter situations, pyrotechnic safety, and first responder coordination – all of which increase successful outcomes after an incident; and provide potential justification that your venue has fulfilled its duty of care responsibilities when legal liability is being examined.

Finally, ICMC delivers attendees a network of some of the venue industry’s most successful leaders and innovators to continue your learning once the conference is over. Whether you’ve attended before or this is your first conference, ICMC is a unique opportunity to focus your team on both crowd management and customer service. We encourage you to register your team now before it’s too late.