How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev

By Ethan Honaman There are many variations said by many different people that all convey the same message, that “everyone is fighting a battle that you know nothing about, be a caring and kind person.” This is a message that our more than 400 strong guest relations staff here at Sport