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DILC Scholarship Recipients Make the Most of Their GuestX Education

February 19, 2021
by R.V. Baugus
#agmarvarelalopez, #diversityandinclusiveleadershipcommittee, #jamesmarkdodd, #shaunicimorgan, GuestX
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By R.V. Baugus With another GuestX having completed, this time in a virtual environment, three attendees to IAVM’s premier meeting on all things involving the guest experience got an educational indoctrination courtesy of the Diversity & Inclusive Leadership Committee’
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Dr. Justin Anderson to Present at GuestX on Applying Mental Strategies to Gain Peak Performance

February 01, 2021
by R.V. Baugus
#dr.justinanderson, #premiersportpsychology, GuestX, IAVM
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By R.V. Baugus These days we need mental strategies to merely cope with life as much as we need any other resource to call on. Times are stressful, uncertainty about the future continues to abound, and yet we are still asked to perform, to get results, to meet expectations, and to oth
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GUESTX 2021 – How an Airlines’ Philosophy Can Enhance Your Guest Experience – Guest Speaker Spotlight, Jonathan Portnoy

January 25, 2021
by Amy Fitzpatrick
#guestrelations, Guest Services, GuestX, guestx2021
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How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev
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Follow the Lead Of Southwest Airlines’ Hospitality at GuestX Session Presented by Jonathan Portnoy

January 24, 2021
by R.V. Baugus
#jonathanportnoy, #southwestairlines, GuestX, hospitality
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By R.V. Baugus We all know just how important hospitality is in our world of public assembly venue management. Give those guests who attend your venue a positive experience to remember and they will not only be sure to come back but will also tell their friends about their received ho
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GUESTX 2021 – Essential Training for Exceptional Challenges – Speaker Spotlight, Fanny Dunagan

January 22, 2021
by Amy Fitzpatrick
guest experience, GuestX, guestx2021, IAVM, Venueindust
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GUESTX 2021 – Essential Training for Exceptional Challenges As venue management professionals, we have a responsibility to create a safe and enjoyable venue experience. During these challenging times, we currently find ourselves in, the scope of our industry has changed, and we
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