By R.V. Baugus With another GuestX having completed, this time in a virtual environment, three attendees to IAVM’s premier meeting on all things involving the guest experience got an educational indoctrination courtesy of the Diversity & Inclusive Leadership Committee’

By R.V. Baugus These days we need mental strategies to merely cope with life as much as we need any other resource to call on. Times are stressful, uncertainty about the future continues to abound, and yet we are still asked to perform, to get results, to meet expectations, and to oth

How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev

By R.V. Baugus We all know just how important hospitality is in our world of public assembly venue management. Give those guests who attend your venue a positive experience to remember and they will not only be sure to come back but will also tell their friends about their received ho

GUESTX 2021 – Essential Training for Exceptional Challenges As venue management professionals, we have a responsibility to create a safe and enjoyable venue experience. During these challenging times, we currently find ourselves in, the scope of our industry has changed, and we