Rob Williams has a vision. He imagines a world one day in which ticketing companies don’t sell tickets, they sell experiences. “We put smiles on people’s faces. We sell dreams, hopes, and experiences,” said Williams, the operations director of The Ticketing Fac

Snapchat averages 100 million monthly users who send approximately 400 million snaps per day. Seventy percent of college students use Snapchat, and 58 percent say they would likely purchase something from a brand if a coupon was sent to them through the app. Those are just some of the

With its new project named Neo-Ticketing, The Firestation Centre for Arts & Culture wants to find out if it will sell more tickets, if guests will get better deals, and if artists will earn more. The project recently received a £122,877 (US$198,701) grant by the Digital R&D Fu

A superb guest experience is the heart of every venue manager’s strategy, because ultimately, without guests, there’s no business. So it isn’t surprising that two morning sessions at the 2014 Arena Management Conference focused on the guest experience. Specifically,

Lollapalooza attendees can leave their wallets at home when they file into Grant Park in Chicago August 1-3. This year, festival producer C3 Presents will send attendees wristbands ahead of the event that will allow them entry and purchasing power. The system, called Lolla Cashless, w