A Trained Crowd Manager (TCM) Live session was held this year the day after VenueConnect in Baltimore concluded. There were several participants, including Jason Poppe—director of events and operations for Georgetown Athletics and McDonough Arena in Washington, D.C.—whom we spoke with

I tell my management team and our part-time staff that the real purpose of my job is to help them be excellent in their jobs. Everything that we do as a management team is ultimately focused on ensuring that our front-line staff and their supervisors are put in a position to be succes

In December 2013, 188.2 million Americans watched 52.4 billion online content videos. And they weren’t all about cats. In fact, I bet some of them were instructional videos. And just watching these types of videos can change your brain structure and increase your motor skills, a

  Every organization has influential employees, but because they don’t have a role like “manager” or “director” as part of their titles they are often overlooked for leadership training. “It may be someone in product development who without any dire

For Frank Poe, The Academy for Venue Safety & Security (AVSS) is all about preparing for the unexpected and having the skills necessary to address challenges flowing from incidents. “AVSS was developed around four key focus learning tracks—Risk, Emergency Preparedness, Secur