• Contact

facebook
linkedin
tumblr
twitter
vimeo
rss

  • Home
  • About
  • Contact



TCF Center Strengthens Security Protocols to Reduce Today’s Risks

February 21, 2020
by R.V. Baugus
#claudemolinari, #tcfcenter, security
Comments are off

By Mary Klida

Claude Molinari, general manager of ASM Global/TCF Center, announced a reorganization of security services in TCF Center that will assure customers and visitors the most advanced and extensive services designed to keep events safe.

“TCF Center security is constantly working with local, state, federal and international law enforcement agencies to provide safe and peaceful opportunities for events and visitors in the venue,” said Molinari. “From the Coast Guard and Customs and Border Patrol protecting our Canadian border, to the Detroit Police Department and every agency in between that contributes to surveillance and response, our venue’s event security is prepared to cover just about any conceivable eventuality.”

Security measures for each event in TCF Center support the entire event ecosystem. A united effort to lessen risks through preparedness, security and safety measures are put in place to provide protection and peace of mind to all visitors.

To improve the organization of the TCF Center security operations, several aspects of the department have been enhanced and reorganized. In-house security staff scheduling has been expanded to three shifts, each with supervisors dedicated to specific events and building security outposts. A new dispatch command center staffed with TCF Center security officers seven days a week, 365 days a year has been created and the Closed-Circuit Television (CCTV) system expanded.

According to Molinari, “We operate a staffed, live-monitored command center 24/7, and we are now able to see almost everything happening around our 55-acre property. If we miss something, we can quickly review recorded video. The new system is quite comprehensive.”

Security personnel in the command center are formally trained by experienced law enforcement dispatchers. Hundreds of cameras are on a dedicated network for video security and surveillance with a wide range of uses to diminish risk. It relies on video to help capture non-security-related occurrences to resolve issues around accidents, damage to the facility or injuries. Available to officers at all times is Computer Aided Dispatch (CAD) record keeping with enhanced record retrieval and statistical information on daily security activity.

TCF Center Security is available to assist clients with pre-event planning along with local law enforcement agencies. Events can also be screened for potential threats by the Detroit Police Department and the Department of Homeland Security.

TCF Center is a member of the Project Lighthouse Central Business District Neighborhood Watch, an organization developed and run by the Downtown Detroit Partnership. This allows information, two-way radio, and CCTV sharing to be monitored by the Detroit Police Department for city-wide events, assuring enhanced security for attendees throughout the downtown area.

The TCF Security Emergency Management Planning (SEMP) protocol requires yearly tabletop exercises including all security agency partners, with a full-scale active shooter exercise every three years that includes all staff.

Heightened security during a federal high alert warning can include an event security command center in partnership with Homeland Security on the premises, plain-clothed officers, road closings, restrictions on vehicle and pedestrian movement and standing, and an increase in security personnel. It may also include stop points to screen visitors entering exhibit halls or main entryways to the center, bomb-sniffing dog searches and strategic surveillance locations around events.

TCF Center’s technology services are top-tier, and guarantee cybersecurity for customers with regular threat penetration testing to access the latest network threats and secure the network from them. These tests include Annual Payment Card Industry (PCI) testing for point-of-sale security to support customer credit card information security.

Mary Klida, is Senior Marketing & Communications Manager, at TCF Center, formerly Cobo Center.

R.V. Baugus
About the Author
R.V. Baugus is senior editor of IAVM's magazine, Venue Professional. Baugus is a 12-time Quill Award winner from the Dallas chapter of the International Association of Business Communicators (IABC) and Silver Quill recipient from the Southern Region of IABC. He is devoted in his community by serving as a deacon at his church, a facilitator leading a Grief Share class, high school football public address announcer for the Irving ISD and basketball PA announcer for Nimitz High School.
Social Share
  • google-share

Do you want to receive a Front Row News weekly digest?

Categories

  • Allied (498)
  • Architecture (102)
  • Arenas (550)
  • Career (574)
  • Convention Centers (650)
  • Education (459)
  • Events (988)
  • Food & Beverage (127)
  • Foundation (106)
  • Guest Experience (1,042)
  • Industry News (1,487)
  • Leadership (1,176)
  • Marketing (76)
  • Membership (1,279)
  • Music (89)
  • Performing Arts Centers (375)
  • Professional Development (297)
  • Research (87)
  • Safety & Security (337)
  • Sports (503)
  • Stadiums (482)
  • Student (147)
  • Technology (374)
  • Ticketing (61)
  • Touring (43)
  • Trends (293)
  • Uncategorized (329)
  • Universities (177)
  • Video (22)
  • Young Professional (191)

Twitter Feed

  • Twitter feed loading

Recent Posts

  • Make Sure Your Potential Employer Can Answer These Questions About DEI
  • Ashley Keen Gets New Appreciation for Front-Line Workers During Stint at Vaccine Distribution Center
  • Ungerboeck’s Learning Center Celebrates 1-year Anniversary; Renewed Optimism in the Events Industry
  • Black Opera Alliance and TRG Arts Launch New Partnership to Track and Report Progress Toward Racial Equity in Opera
  • WESS Announces Rebrand to BEST Crowd Management

Categories

  • Allied
  • Architecture
  • Arenas
  • Career
  • Convention Centers
  • Education
  • Events
  • Food & Beverage
  • Foundation
  • Guest Experience
  • Industry News
  • Leadership
  • Marketing
  • Membership
  • Music
  • Performing Arts Centers
  • Professional Development
  • Research
  • Safety & Security
  • Sports
  • Stadiums
  • Student
  • Technology
  • Ticketing
  • Touring
  • Trends
  • Uncategorized
  • Universities
  • Video
  • Young Professional

Archives

  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • May 2012
  • March 2012
  • December 2011
  • November 2011
  • October 2011

Recent Comments

  • R.V. Baugus on In Memoriam: Neil M. Campbell, CVE
  • R.V. Baugus on Hong Kong Convention and Exhibition Centre Opens Doors to First Show Since Pandemic Outbreak
  • Cynthia Tucker on Hong Kong Convention and Exhibition Centre Opens Doors to First Show Since Pandemic Outbreak
  • Wil Gorman on In Memoriam: Neil M. Campbell, CVE
  • Andrew Shreve on SMG Names Bob Sauter General Manager of Moscone Center

© 2001-2013 International Association of Venue Managers, Inc.