Elliott Ferguson, Chairman of the Board for Tourism Diversity Matters (TDM) and President and CEO, Destination DC, and Mike Gamble, TDM’s Founder and President and CEO of SearchWide Global announced the collective impact model to inspire authenticity and inclusive leadership throughou

By R.V. Baugus These days we need mental strategies to merely cope with life as much as we need any other resource to call on. Times are stressful, uncertainty about the future continues to abound, and yet we are still asked to perform, to get results, to meet expectations, and to oth

The Events Industry Council (EIC) released the latest deliverable from the APEX COVID-19 Business Recovery Task Force: the Resources for Business Continuity Accepted Practices Guide. The new guide focuses on: How organizations prepare for future crises or disruptions, such as the curr

How an Airlines’ Philosophy Can Enhance Your Guest Experience Southwest Airlines was founded on Customer Service. However, over the past few years, customer service has become a standard for many airlines and across service industries. To continue to differentiate itself, Southwest ev

By R.V. Baugus We all know just how important hospitality is in our world of public assembly venue management. Give those guests who attend your venue a positive experience to remember and they will not only be sure to come back but will also tell their friends about their received ho