I tell my management team and our part-time staff that the real purpose of my job is to help them be excellent in their jobs. Everything that we do as a management team is ultimately focused on ensuring that our front-line staff and their supervisors are put in a position to be succes

Last year’s Live Nation Entertainment lounge and theater session at VenueConnect was such a hit that we’re not only bringing it back again, but we’re doubling the content. Here’s what you have to look forward to when you attend this year’s premier venue i

Up next on our spotlight of recipients of the IAVM Foundation’s inaugural class of 30|UNDER|30 is Brittanie Roldan, director of guest services at the Prudential Center and New Jersey Devils. “One of my values here at Prudential Center is to think big, risk smart. It’

There are a lot of great discussions happening on our member-only VenueNet site, and some of you may not have time to read them all or participate. If you’re one of those people—or someone who would rather listen to a discussion than read about it—then we have the solution for y

More than 600 people participated in two webinars last week that addressed adverse situations at venues. In the “Public Demonstrations and Civil Unrest Affecting Public Assembly Facilities” webinar, speakers offered recent examples of venue disturbances and how managers an