I recently attended a lecture at a performing arts center. The seats were great. The sound was great. The presentation was great. Everything was great, except for the eager usher who emphatically told patrons not to take photos with their mobile phones. A phone would go up, and the us

Disney’s new vacation planning system, MyMagic+ (MM+), is the latest (and most expensive?) experiment in data-driven crowd management. The system centers on waterproof, eye-catching wristbands that are loaded with all of the personal data and transaction capabilities needed to d

In an upcoming issue of FM magazine, we’ll have a feature about Brown Paper Tickets, a Seattle-based company that works behind the philosophy of “not just for profit.” It’s a great story and one I’m looking forward to having you read. While you’re w

There’s an interesting article on npENGAGE about arts and cultural organizations, and I thought I’d share it with you. According to Jonathon Leeke, a product manager at Blackbaud, these are the top four concerns in guest services. 1) Technology “The path from start t

One of our members, Michael Marion, passed along some information from Ticketmaster. It’s about scalping and a way to help stop it. It’s good info, so we thought we’d share it with you, too. “There are a number of ways resellers trick fans into thinking they