GUESTX 2021 – Essential Training for Exceptional Challenges
As venue management professionals, we have a responsibility to create a safe and enjoyable venue experience. During these challenging times, we currently find ourselves in, the scope of our industry has changed, and we must be prepared and diligent. It is essential and critical that emphasis is placed on Guest Service Training to better prepare and equip our venues and staff with the knowledge, skills, and expertise to handle challenging situations.
Join us as we welcome Fanny Dunagan, LinkedIn Content Strategist/SAP Talent Acquisition & Employer Brand Strategist, delaware North America, as our opening workshop speaker! She will discuss the five stories every venue needs to tell and how leveraging Maslow’s Hierarchy of Needs is essential for guest services. All who attend will learn how to satisfy these needs, how to use them to attract your guests back to your venues, and remind them of your exceptional guest experiences.