IAVM is proud to present the Venue Operations Summit, March 29-31, 2022, in Indianapolis, IN!

Assuring your venue or facility is properly equipped to manage events post crisis is essential to event risk management. Venue Operations Summit is the premier industry conference for public assembly facility operations and engineering professionals.

“Attending the Venue Operations Summit this year is more important than any previous year,” said Russ Simons, Managing Partner & Chief Listening Officer for Venue Solutions Group and Facility & Campus Operations with SoFi Stadium. “The changes to operations/engineering processes and procedures is greater than any time in our industries history.” 

Regardless of venue type, attendees can be assured of a program that will provide actionable information to assist them in their facility responsibilities, along with very valuable networking opportunities.

“Despite the pandemic, the need to exchange information and best practices still remains, and if you are an Operations or Engineering professional, this is the best place to be,” noted Tom Williams, Partner, Venue Solutions Group.

At VOS22, you will explore topics such as technology, women in operations, operations post-COVID, cultural awareness & diversity, and so much more!

“This is a great opportunity to meet your cohorts in the industry, share your pandemic experiences and lessons learned, and address the question of how we improve our processes for the new normal,” promised Mike Wooley, Partner, Venue Solutions Group.

Registration is NOW OPEN, and space is limited!!!  CLICK HERE to register now!

By Scottie Rodgers

Dave Brown, Chief Operating Officer and General Manager of the American Airlines Center in Dallas, has been elected to a two-year term as Chairman of the Cotton Bowl Athletic Association (CBAA), which oversees the Goodyear Cotton Bowl Classic, and Cotton Bowl Foundation.

Brown becomes the 42nd Chairman, succeeding Bry Patton who remains on the CBAA Executive Committee as the Immediate Past Chairman. In his role as Chairman, Brown works closely with the CBAA staff to facilitate all aspects of the business affairs for the Goodyear Cotton Bowl Classic and Cotton Bowl Foundation during a two-year term that runs from Feb. 1, 2022 to Jan. 31, 2024. The 87th and 88th Classics will be played at AT&T Stadium under his leadership.

“I am truly humbled and honored to be selected as Chairman of the Cotton Bowl Athletic Association,” Brown said. “I step into this role with a deep understanding and appreciation for what the Goodyear Cotton Bowl Classic stands for and what it means to so many in North Texas and across the college football landscape. I look forward to being an ardent advocate for the Classic and all the positives it brings and to help amplify and evolve the impact we make in our community annually through the Cotton Bowl Foundation. I am so excited to roll my sleeves up and get to work.”

Brown is a fixture in the operations of major sports facilities in North Texas. He joined the Center Operating Company, LP staff in 1998 to help bring the vision of the American Airlines Center to reality. The home of the National Basketball Association’s Dallas Mavericks and National Hockey League’s Dallas Stars opened its doors in 2001. Prior to his time at the American Airlines Center, he served as General Manager of Reunion Arena.

A civic leader in Dallas for decades, Brown has served on numerous boards and commissions, most recently completing a second term as Chairman of Visit Dallas where he was instrumental in the creation and growth of the Dallas Sports Commission.

The Houston, Texas, native graduated from Texas A&M University in 1982 with a Bachelor of Business Administration degree in Business Management and Operations. He and his wife Tamara reside in Dallas.

Scottie Rodgers is Director of Communications for the Cotton Bowl Athletic Association.

By Stacie Bauer

Ungerboeck has been named a 2022 National Top Workplace for the second consecutive year. The honor is consistent with a decade of positive company culture at Ungerboeck, as this year’s recognition marks the 17th workplace award received since 2012.

The criterion for this honor is based on confidential employee feedback gathered through a survey conducted by Energage, an employee engagement technology provider. The anonymous survey measures several aspects of workplace culture, including alignment, execution, and connection, just to name a few.

“Over the last 12 months, we grew very rapidly. We acquired three companies and grew our headcount by 25 percent,” said Ungerboeck President & CEO Manish Chandak. “Growth and integrations at this scale needs a workplace culture that makes this possible and welcoming for new employees. We are thankful for those we work with in these rapidly changing times.”

According to Energage, research shows that organizations that consistently earn the Top Workplace honor attract better talent, experience lower turnover, and are better equipped to deliver bottom-line results. Ungerboeck has experienced this first-hand with 57 employee hires in the past year, not including the staff welcomed from EventBooking, ShoWorks, and Priava. Given so much change and growth across Ungerboeck in 2021, the most recent award also speaks to the company’s ability to foster an impressive level of trust and overall satisfaction within its ranks, new or old.

For Executive Vice President Steve Mackenzie, the intentional emphasis on creating an enjoyable atmosphere is easy to justify: “People cannot do their best work if they aren’t healthy, happy, and engaged. When we prioritize our people, every aspect of our business benefits.”

Stacie Bauer is Event & Sponsorship Coordinator at Ungerboeck Systems International.

By Hilarie Carpenter, CTA

The Grand Rapids-Kent County Convention/Arena Authority (CAA) announced the appointment of Omar Cuevas and Joe Jones as Co-Chairs for the Community Inclusion Group (CIG), a task force created by the CAA, the seven-member board that oversees DeVos Place, DeVos Performance Hall and Van Andel Arena. Cuevas and Jones will lead the Community Inclusion Group in ongoing efforts to assist and advise the venues in Diversity, Equity and Inclusion initiatives.

Omaa Cuevas is the Vice President of Sales and Marketing for the Grand Rapids Chamber of Commerce. Omar oversees revenue generation for the organization and how the Chamber tells its story. As a member of the Grand Rapids Chamber Executive team, he has influenced organizational priorities to support an inclusive economy and prosperous West Michigan for all. Omar has been recognized by the State of Michigan Hispanic Caucus as Hispanic Advocate of the Year and served on several boards including the Grand Rapids Youth Commonwealth, West Michigan Hispanic Chamber of Commerce, United Church Outreach Ministries, and the Hispanic Center of Western Michigan, and currently serves on the Literacy Center of West Michigan, the Grand Rapids Promise Zone Authority Board, the Michigan State Police Bridge to Blue Citizen’s Advisory Board, Grand Rapids Sister Cities, City of Grand Rapids Local Officers Compensation Commission, Downtown Grand Rapids, Inc. Alliance 4 Committee, Grand Rapids Community Foundation Latinx Advisory Committee, and the Association of Chamber of Commerce Executives Membership Division Board. Omar is part of the leadership team driving the work of the Kent County-City of Grand Rapids Welcome Plan for New Americans. Omar also teaches entrepreneurship through the Ferris State University Emprende program at the Hispanic Center, focused on Latino entrepreneurs. His work is driven by the principle that Diversity, Equity and Inclusion is not only the right thing to do, but it also creates economic prosperity when a community rallies to create a sense of belonging.

Joe Jones serves as President/CEO of The Hekima Group, LLC, a consultancy that provides sound wisdom and strategy for a myriad of industries. Jones also serves as a Grand Rapids City Commissioner representing the Second Ward, as well as Senior Pastor of Brown Hutcherson Ministries. Joe recently concluded a nearly 10-year stint as President/CEO of the Urban League of West Michigan. Jones is committed to the community, and currently serves on a number of boards including Oakland University, Spectrum Health Grand Rapids Community Board, Experience Grand Rapids, and the Economic Club of Grand Rapids. Jones is also a member of Omega Psi Phi Fraternity Incorporated – Iota Pi Chapter. His passion lies with making Grand Rapids and West Michigan a more equitable, diverse, inclusive, and just community that provides more opportunities for economic prosperity and improved life chances for African Americans, Latinx and other historically marginalized populations. Jones holds a bachelor’s degree in Communication Arts from Oakland University and was conferred the degree of Master’s in Ministry Leadership at Grand Rapids Theological Seminary. He also completed executive leadership courses from Dartmouth College – Tuck School of Business, Stanford University, and NYU – Stern School of Business.

“We are grateful for the strong leadership that both Omar and Joe bring to the Community Inclusion Group,” said CAA Chairman Rick Winn. “Their extensive experience and work within the community are truly an asset to the CIG and the CAA as we work toward our mission of establishing a visible commitment to diversity that will support our vision and business strategies.”

“I’m honored to be named as co-chair of the CIG,” Cuevas said. “I look forward to integrating my business experience with my enthusiasm for the community as I assist the group with ongoing inclusion efforts for the venues.”

“Helping to lead the CIG aligns with my passion for creating an equitable community in West Michigan,” Jones said. “As a founding member of the group, I am in a unique position to have experienced its growth over time and am invested in guiding its vision moving forward.”

Hilarie Carpenter, CTA, is Director of Marketing for ASM Global – Van Andel Arena, DeVos Place & DeVos Performance Hall.

By Paul W. Pettas, APR

Sodexo Live!, the leading hospitality partner to the world’s most iconic venues, announced a multi-year renewal of its partnership with the Raleigh Convention & Performing Arts Complex. Sodexo Live! provides catering services to the Raleigh Convention Center and other venues that make up the Complex — Red Hat Amphitheater, Coastal Credit Union Music Park, and Duke Energy Center for the Performing Arts — which together welcome nearly a million visitors each year.

Under the local leadership of General Manager Jamie Jenkins, the Sodexo Live! culinary team is a vital part of the Raleigh Convention Center’s award-winning sustainability efforts, which includes using 100% biodegradable food-service items; pledging to source a high amount of food from local vendors and farmers; donating excess food to community food banks; converting used cooking oil into biofuel; and
diverting 40% of its food waste from the landfill and into compost instead.

Sodexo Live! Executive Chef Phil Evans has spent years perfecting his craft in some of the country’s finest kitchens, including five-star and five-diamond resorts. From his beginnings working in the kitchen of three-star Michelin chef Marc Meneau in France, Chef Phil has also served as executive sous chef at the St. Regis in Houston, executive chef at the St. Regis in Aspen, and as executive chef at the North Carolina’s own acclaimed Umstead Hotel & Spa and Herons Restaurant.

The award-winning chefs on the team have prepared meals for four former U.S. presidents and world-renowned chefs Julia Child, Jacques Pepin, and Alice Waters, amongst others.

Through the extension of the current agreement, Sodexo Live! commits to providing significant capital contributions for enhanced guest services including new POS/CC systems, action stations, presentation items, and equipment upgrades.

Kerry Painter, CVE, Raleigh Convention & Performing Arts Director/GM, said, “We are happy to expand our work with Sodexo Live! as we invest in the guest experience for everyone who comes to visit our properties in Raleigh. Their long-term commitment to hire local employees and utilize local suppliers is important, as we mutually seek to be revenue drivers for the broader local economy through the calendar of events we host here on a regular basis.”

Sal Ferrulo, Executive Vice President, Sodexo Live!, added, “We look forward to continuing to provide our Raleigh partners with the unparalleled service experience they expect from us. We work with an ownership and a management team here in Raleigh that truly encourages us to focus on and innovate the guest experience as we invest together in culinary programs that will attract functions of all sizes to the City of Oaks.”

Paul W. Pettas, APR, is PR & Communications Director for Sodexo.