By R.V. Baugus

We all like tidy lists full of numbers that we can easily reference and even work into our brains for fast recall. During his VenueConnect presentation on “The 10 P’s of Venue Safety and Security,” Dan Mathis Jr., CPP, Chief of Safety and Security for the Straz Center for the Performing Arts in Tampa, Fla., shared a word for each of those letters and why they are so important to through areas of public safety, liability reduction, and risk mitigation in an easy-to-master format.

“Ten represents the 10 most essential areas of venue safety and security operations condensed into an easy-to-use format,” Mathis said in beginning his presentation that included a lengthy and engaged Q&A session at the end. “Everybody has plans. There are plans from everywhere. There are private contractors that will come in and develop a plan for you. There’s planned assistance from the Department of Homeland Security. The best plans to me are plans that you can steal from your friends and neighbors and colleagues, but the point is we are taking some of the components from all of these plans and condensing this into 10 P’s.

With that, Mathis was off and running in going through the list and providing venue managers a simplistic framework for developing response, recovery and mitigation strategies and solutions. In order, they represent:

PLANNING. The establishment of 10P begins with the planning phase, or “a failure to plan, is a plan to fail.” With a multitude of planning programs available, use the one best suited for your application and venue needs.

PERCEPTION. The perception of safety and security that your venue projects to the public and others is paramount. Public facing messaging, website, uniforms, security staff attentiveness, staff engagement.

PROTECTION. We have an equal responsibility of duty of care to protect our staff and guests.

PERIMETER. The perimeter of the venue is the first outward sign of the presence of security and public facing indications that your venue considers public safety important.

POSTURE. Security posture is the overall presentation of the defensive capability a venue has as the overall security measures for the venue. The people, policies, and processes in place to maintain security define your security posture. The security posture refers to the level of security and infrastructure currently present at your venue. CPTED and target hardening are examples.

PEOPLE. People make or break your overall program. Well-trained, well-informed staff is the key to efficient response and recovery from a critical incident.

POLICY AND PROCEDURE. This is a must-have from a guidance and liability perspective.

PARTNERSHIPS. Inter-agency operability and stakeholder collaboration in is very important.

PUBLIC SAFETY. Public safety is often directly associated with law enforcement and security. Do not overlook the guest safety in other areas of your campus such as trip hazards, exposure to electrical hazards, protection from inclement weather impacts.

PRACTICE. Your plan is only as worth the paper it was composed on if it is not exercised and practiced. There are many cost-effective ways to accomplish training.

We would be remiss in not thanking Mathis for his gesture at the beginning of the session when he asked for a moment of reflective silence to acknowledge the ongoing work of first-responders and healthcare workers.

Haley Fort is the Entertainment Manager at The Classic Center in Athens, GA. She graduated from The University of Georgia with a bachelors in publication management and a certification in music business. Go Dawgs! Haley enjoys live music, stand-up comedy,  football season, and spending time with her dog, Charlie.

“Being accepted to the program was a high moment for me during an extremely challenging time in my career. This opportunity gave me the confidence and encouragement I needed to keep my head up and continue working towards my personal and professional goals. I felt, and still feel, proud to have been accepted into the program and look forward to growing beside my fellow recipients in the industry. I can’t wait to see what we all accomplish!”

Join your Foundation in congratulating Haley on being honored as one of the 30|UNDER|30 Class of 2020 and don’t forget to come back each Thursday as we spotlight another honoree!

By R.V. Baugus

As Sharoni Denise Little, Ph.D., Ed.D., and Nick Schact pointed out in their highly anticipated session on Leading from the Top: Building an Inclusive Venue Culture, it is impossible for an organization to be at peak effectiveness if in fact that leadership in diversity, equity, and inclusivity does not begin with the very top in the chain of command. It is not enough for mid-management to build such an inviting culture, something every venue and its top management should take heed.

“It is very important to recognize as leaders when we think about diversity, equity, or inclusion, what exactly are we seeking to accomplish?” said Little, who serves as Vice Dean/Senior Diversity, Equity, and Inclusion Officer Professor, Clinical Business Communication at the University of Southern California in addition to being CEO of The Strategist Company. “As executives, we have to look at how we monetize everything we do and recognize if there is a cost benefit analysis of ensuring that every member in our organization is getting to experience to the fullest because we know that the converse might be lower productivity, demotivation, harm to the culture, and that definitely is a risk when we look at risk management.”

So, what should that positive experience look like?

“If we are seeking belong where I know that I can come to a space and do my job and that I am connected to the organization and the people in it, I can contribute and not look at any barriers or limitations,” Little said. “But, there has to be evidence of the benefits of it throughout the organization in terms of policies and practices of the leadership. To really understand these concepts first-hand, we are not saying it’s a one size fits all. We cannot create our organizations to be only adapted for leaders or for particular departments, but how are we creating spaces that meet people where they are?”

With a rapt VenueConnect audience that reached 220, it was a session that certainly had the attention of attendees.

“If people don’t feel they have the three factors of survival, safety and security, and social, they can’t think about what the needs of the business are,” said Schact, Chief Global Development Officer for Society for Human Resources Management, in an analogy he related to Pavlovian conditioning. “In leadership roles, we have to model this to be effective. We can’t turn this over to somebody. You can say, I’ve got a chief diversity officer or a diversity and inclusion council to handle all of that. If your behavior doesn’t speak to this inclusive presence that is valuing the diverse population teams we have in our organization, then no one is going to pay any attention to what you say or what they think you are saying. They’re just going to follow the example that you create. Diversity alone doesn’t cut it. Diversity alone is just a numbers game although it is a necessary first step. If we don’t do the rest of it, we don’t get anything else done.”

Moderator Cynthia Tucker, vice chair of the IAVM Diversity & Inclusive Leadership Committee and Assistant Director of Event Operations, University of Southern California – Trojan Event Services, posed the question of why should venue managers have diversity as a core priority, or one of the core priorities.

“Venue comprise spaces and places where our customers can come for purpose,” Little responded. “When they come, from an external perspective they are wanting to not only enjoy the experience but they want to see a reflection of who they are. When we think about being thoughtful, intentional, and strategic about the type of experience we want consumers to have, we have to reflect that in our strategy and our planning. So, as venue managers it’s important that we say why this should be at the forefront when you think about, for example, the type and ways in which we make decisions in terms of composition, in terms of setup, in terms of how we meet them. They are coming to us with an intentional objective.”

Tucker shared that in a poll involving IAVM members that 58% have an EI plan while 42% do not. Asked to address some steps the lower number group could take to formulate a plan, Schact said, “Start by getting executive buy-in. It has to come from the top.”

“Anybody can put together a plan,” he added. “A plan is just writing stuff down on a piece of paper. But if you don’t have commitments to the plan, you won’t move past this very first thing.”

After that, Schact said it is possible to focus on the specific issues needing to be solved.

“It may be representational,” he said. “Do we have diverse representation in our population? If we do, the question then becomes one more of equity. Is there equitable representation across the organization? Do the diverse populations actually feel included?”

The two experts went on to discuss a myriad number of topics related to the session title that by the end of the panel presentation should needle that 42% up.

By R.V. Baugus and Amy Fitzpatrick

The “Public Assembly Facilities Recovery Guide” is now available as written guidance designed to help venues make reasonable decisions as it relates to the health and safety of all venue occupants. IAVM has conducted extensive research to provide recommendations that are advisory in nature, informational in content, and intended to assist venues in providing safe and healthy workplaces. This guide is not designed to circumvent government guidance. As the pandemic continues to evolve rapidly, the Reopen and Recovery Taskforce continues to monitor and evaluate scenarios that impact our members. This written guide serves as a working document that remains flexible and may be adapted for each venue’s specific reopening needs.

“While developing the written guides, our working task force assured that event venues will follow medical and governmental guidance and not circumvent the science of any pandemic,” said Mark Herrera, IAVM’s Director of Education | Life Safety.  “The written recovery guide reflects extensive review and input from subject matter experts across the spectrum of public assembly venues and will continue to evolve as more scientific and medical information becomes available to assure all attendees and  those working within all public assembly facilities are the top priority.”

IAVM’s task force worked collectively with representatives from all venue types, inclusive of other organizations, associations, sports leagues, the Federal Government, and alongside association leadership to gather data and and conduct research in order to develop the “Public Assembly Facilities Recovery Guide” so that all public assembly venues have written guidance designed to help them move toward recovery.

“The guide started out as research for my organization but turned into an opportunity to help an industry I love,” said Eboni Wilson, guide co-author. “The guide is a compilation of all the latest information and resources related to COVID. It allows our colleagues one place to find the information they need regarding COVID and our industry.”

“This guide is the result of months of research, collaboration, and strategic planning,” added Zakiya Smith-Dore, MBA, CVP, University of Florida Performing Arts and co-author of the guide. “While no one anticipated the pandemic or that it would last as long as it has, we are grateful for everyone who immediately jumped into action to help us understand how to overcome the challenges of this unprecedented time. I am confident that our industry will only continue to grow stronger as a result of the efforts of IAVM.”

To download the guide, click here.

Several individuals have played an important role in making the Public Assembly Facilities Recovery Guide a reality. Special thanks to the following in addition to co-authors Eboni Wilson and Zakiya Smith-Dore:

CONTENT WORKING GROUP
• Agmar Varela Lopez
• Jessica Stanley
• Kenneth Malik
• Samantha Willrich
• The Reopen & Recovery Taskforce

EDITORS
• Billy Langenstein, CSSP
• Dominic Bruno
• Eileen Kulish
• Joe Levy, CVE
• Joey Sampson
• Kathryn Carlson, CVP
• Larry Perkins, CVE, CPP, CMP
• Lori Garza
• Mark Herrera
• Paula Kirchman, CVE
• Phil Costa, CVP
• Rob Levin
• Robby Elliot, CVP
• Russ Simons
• William Flynn

By R.V. Baugus

Brad Gessner, CVE, ASM Global’s Senior Vice President, Convention Centers at the Los Angeles Convention Center, bid a retirement adieu to the industry earlier this year after a sparkling 42-year career in public assembly venue management.

Let’s just say before he left the building, he was ushered back in for a curtain call during VenueConnect to be recognized with the 2020 Lifetime Achievement Award as bestowed by IAVM’s Convention Center Committee.

Gessner was surrounded on a Zoom screen by the top individuals at four of the AEG venues that the long-time industry veteran oversaw in Rob Hampton, Palm Springs Convention Center; Teri Orton, Hawaii Convention Center; Jorge Perez, Puerto Rico Convention Center; and Ellen Schwartz, Los Angeles Convention Center; along with Committee Chair Naz Sabripour.

“Although I retired at a great time, I do miss working with you guys and the great teams in LA, Hawaii, Puerto Rico, and Palm Springs. What I really got out of all this is it sounds like I’ve got a free hotel room in four resort communities,” Gessner said after each of the four gave the boss a standing offer to visit anytime.”

Turning serious, Gessner thanked Stacey Church and the committee for selecting him and placing him in – appropriately named enough – distinguished company.

“Honestly, when you retire you get scratched off the list and you go to the bone yard but when I got Stacey’s call I was surprised and I was flattered and really appreciative to receive this recognition,” Gessner said. “I’m in good company. I remember the first year it was awarded and I’m shocked that I’m in their company. All of them are people that I knew and admired and still do and all have been and are great leaders in our industry.”

Gessner then proceeded to provide a roll call of Who’s Who names who previously were recognized with the award, including Tom Liegler, Don Jewell, Jimmie Fore, Dan Saunders, Cliff Wallace, John Christison, Dick Shaff, Tom Mobley, Peggy Daidakis, Bob Mayer, Carol Wallace, Frank Poe, Steve Schwartz, and Jeff Blosser.

“To be in that company is very humbling and most of you who know me there’s not much humbly about me but it definitely has humbled me,” he said. “I also want to thank Bob Newman and the opportunity he gave me back in 2012 to start a new convention centers department with AEG. Bob is now the president and CEO of ASM Global, a powerhouse company, but it was Bob’s leadership and his support of me really gave me the opportunity for us to do what we were able to do in LA, Hawaii, Puerto Rico, and Palm Springs. We were four-for-four and for that I am obviously very proud.”

Gessner gave credit to all of the teams assembled at all the venues he has worked and led.

“It has been a great 42-year career and I’m not telling any of you anything you don’t know that we really are in an incredible profession,” he said. “We manage buildings generally, but the folks that we work with means we are really in the people business. Although I am very proud of a lot of the accomplishments that we did and I always say it takes teamwork, I think the one achievement that I’m most proud of is being able to assemble really good people and to be able to see so much character and look at their experience and their work ethic and their content of character.”

Then to be able to get the folks that are on our team to perform incredibly and the things that we accomplished together I really do believe that it is a major teamwork. I want to thank Bob Newman and the whole team from AEG for making us all look good because it was one heck of a deep bench.”

Gessner finished his remarks by acknowledging his decades-long affiliation as an IAVM member and urged individuals to become engaged in the association.

“I was one of those old-school guys that didn’t want to give up the IAAM name (before it was changed to IAVM) just because that’s what it had always been,” Gessner said. “Having been a member for over 30 years and what the association provides to us members through networking opportunities, educational opportunities, advocacy and helping to find a way for us to reopen and get everybody back to work … support IAVM, get active in IAVM.”

Attendees who missed this prerecorded portion of the session can still view it by clicking HERE.  The full conference recordings, even those held live this week, will be available beginning November 3rd through the conference platform.