Pabst Theater Group (PTG) and AXS announced that they have entered into an exclusive ticketing partnership. The deal extends to all four of the venues in the Milwaukee-based company’s portfolio: The Pabst Theater, The Riverside Theater, Turner Hall Ballroom and The Backroom At Colectivo. PTG will utilize AXS’ state-of-the-art, wide-ranging solutions that cover every level of the event lifecycle, including the “Fansight” purchase flow with 3D maps for seat selection, integrated venue website by Carbonhouse, premium dynamic pricing solutions, the ”Fan Account” membership solution, paperless entry with AXS Mobile ID, “AXS Anywhere” with the AXS open distribution API, and more.

The AXS Platform allows PTG to operate its fast-paced business at scale, self-sufficiently but with the backing of AXS’ white glove client support team.

“Welcoming AXS as our exclusive partner is the next step in our commitment to an even greater ticketing experience for our customers,” said Gary Witt, CEO of Pabst Theater Group. “Between 3D seat maps, ease of use app compatibility and seamless ticket transfer options, AXS offers our customers a host of features that make the ticket buying process easier and more secure. From day one of The Pabst Theater Group, our focus has been on the customer experience and AXS is the next step in our continuing effort to make it the best it can be.”

“Pabst Theater Group and AXS are coming into this partnership with identical goals,” added Dean DeWulf, Senior Vice President, Music Division, AXS Ticketing. “AXS is an excellent fit for music venues looking to maximize customer experience, distribution, revenue potential and data insights. We are incredibly proud to be partnering with Gary Witt, Matt Beringer and everyone at PTG as they continue their commitment to bring the best entertainment to the people of Milwaukee.”

The AXS Platform supports the entire event lifecycle starting with discovery and the AXS Anywhere API which allows for promotion and purchasing on major social media, streaming, and discovery sites such as YouTube, Spotify, Facebook, Songkick, and Bandsintown.

The purchase step begins with the new fully-integrated Pabst Theatre Group website by Carbonhouse, which connects automatically to the venue-branded “Fansight” purchase flow enabling 3D “view-from-seat”, premium dynamic pricing and upgrade offerings that ensure PTG can maximize ticketing gross potential and boost ancillary revenues.

AXS’ patented ID-based ticket delivery solution, “AXS Mobile ID,” powers seamless and secure paperless entry into the venues, ensuring that PTG knows who is attending their events and fans know their tickets are genuine.

Post-event, PTG can continue the fan relationship with the Fan Account membership platform, offering rewards and personalized offerings for future events.

The AXS platform also brings greater data insights and communication opportunities with customers, leading to augmented sponsorship opportunities and a constantly evolving user experience.

By 49ers.com

In keeping with the organization’s history as a leader in leveraging technological innovation to enhance the fan experience, the San Francisco 49ers announced that Levi’s® Stadium will be among the first wave of NFL venues to complete the transition to a cashless payment model whenever fans are able to return to the venue. The 49ers, while also announcing a multi-year partnership extension with its long-time official payments partner Visa, are making the move to only accept card or mobile payments for concessions, merchandise, and other purchases to improve the fan experience through increased speed of service, safety, and security.

Last year, the 49ers announced they would become the first team in global professional sports to include a dedicated menu

of food and (non-alcoholic) drink options in the price of tickets for all season ticket members. Coupled with introducing what the team refers to as its Member Inclusive Menu this year, the shift to digital payments will enable Levi’s® Stadium to minimize touchpoints for fans while reducing interactions with stadium concessions staff members in an effort to help all parties stay safe and healthy. While these changes have become essential in the COVID-19 environment, the benefits will serve customers long after the pandemic has ended.

“While the move to fully cashless transactions in venues has advanced more quickly due to the ongoing health emergency, this is a direction we have been heading for several years and we know it’s one that will further improve the fan experience at Levi’s® Stadium,” said Al Guido, 49ers President. “Six years of operational data here at Levi’s® Stadium tells us that mobile payments are increasing while cash transactions decrease annually. And through our friends at Visa, we know contactless payments reduce transaction times, concessions lines, and some costs.”

In preparation for Super Bowl 50 at Levi’s® Stadium in 2016, the 49ers and Visa completed an overhaul to upgrade the venue’s concessions infrastructure to make it the first fully contactless enabled stadium in the NFL. With close to 600 contactless terminals around the stadium, fans can quickly pay without missing any on-field action.

For fans without any payment options other than cash, the 49ers are installing four on-site cash-to-card kiosks that will enable fans to exchange cash for a Visa-branded prepaid card, up to $100 with no transaction fee. Users will be able to swipe the prepaid card for payments inside and outside of the venue and check their balance anywhere, anytime at RCbalance.com. The cards are not reloadable. The kiosks feature English and Spanish language prompts and will be located at various locations inside the stadium security perimeter; locations to be announced at a later date.

“The 49ers offering a fully digital payment experience for each and every fan is a game changer. Whether buying at concessions in between plays or ordering from their seats, all fans will now be able to quickly and safely tap to pay, ultimately minimizing touchpoints at checkout,” said Mary Ann Reilly, senior vice president of North America Marketing, Visa. “Visa is happy to extend our partnership with the 49ers and provide the ultimate game experience whenever fans return.”

 

Tim DeMott is the General Manager of the Convention Center at The Classic Center in Athens, GA. Tim Graduated from the University of Georgia and started working with The Classic Center as a volunteer usher before coming on staff as an Event Planner. Once on the team full time, Tim quickly rose through the ranks, becoming the youngest Department Head in Classic Center history. He has a true passion for events and enjoys the challenge of logistics and planning while working tirelessly to exceed guests’ expectations.

Join your Foundation in congratulating Tim on being honored as one of the 30|UNDER|30 Class of 2020 and don’t forget to come back each Thursday as we spotlight another honoree!

Thanks to the generosity of so many IAVM members, today’s the day we are able to open up application for five (5) women to be able to attend VenueConnect 2020 Virtual!

Criteria for the VC20 100+ Women Scholarship Application:

• Must be a woman employed or recently employed in the venue industry
• Must have an active professional or young professional membership with IAVM
• Must be unable to pay for VC20 registration due to being furloughed, laid-off or budget slashing related to the COVID-19 pandemic or related hardship
• Must apply before the deadline of October 16, 2020

CLICK HERE to apply now!

If you have yet to invest in the 100+ Women program, we are still happy to take your donation. Make today the day you decide to change the professional lives of women in our industry. Make your investment today!

The IAVM Leadership Development Committee is seeking candidates who are well-versed in all areas of venue management, invested in their own professional growth and the growth of others, are dedicated to the advancement of the venue industry as a whole and have the demonstrated ability to lead the Association.

The application process and criteria are available here. The timeframe to submit your application to Rosanne Duke, Director of Governance/Operations, begins October 7, 2020 and ends November 16, 2020.

Minimum Qualifications:

• Must have attained CVE designation and maintain the designation throughout the term of office;
• Must be a dues-paying (either Individual or Group Membership) , Professional Member of IAVM and remain as such throughout the term of office;
• Must have previously served at least one full term on the IAVM Board of Directors;
• Must have served at least one full year as Chair of:
  • an IAVM Committee,
  • the Board of Regents,
  • the Board of Governors, or
  • the IAVM Foundation Board of Trustees;
• Must have served on at least 3 of the following in any combination (each Committee service counts as one):
  • IAVM Committees,
  • Board of Regents,
  • Board of Governors, or
  • Board of Trustees;
• Must have been employed in one of the 2 top positions in a venue for at least 10 years;
• Must have completed at least 1 of the following IAVM school programs:
  • Venue Management School
  • Graduate Institute
  • Senior Executive Symposium
  • Academy for Venue Safety & Security
• Must have attended VenueConnect at least 3 times, and any combination of at least 3 other programs (from the list below) in the previous 6 years:
  • Additional years at VenueConnect;
  • Other IAVM educational programs; (GuestX, Operations Summit)
  • Sector Conferences (AMC, ICCC, PAMC, ISMC, UVMC)
  • Region Meetings
  • Chapter Meetings

The nomination process is Member-initiated. The web site directs the interested members to review the criteria and utilize the online self-assessment tool to help determine their individual eligibility as a candidate for senior officer, and to ultimately submit an application form should they wish to be considered as a candidate.

The application and supporting documentation is due by November 16, 2020.