By Alexis Berggren
Director of Event Services, New Orleans Ernest N. Morial Convention Center

The Region 5 Conference is rapidly approaching on April 4-7 in New Orleans. Plan now to be at the Ernest N. Morial Convention Center for the education and networking opportunity of a lifetime.

Sessions will feature a variety of content and speakers aimed at providing value to everyone from the new venue professional to the industry veteran. Topics and speakers will include:

Natural Disasters & Weather Phenomenon

The last calendar year has provided many challenges for areas throughout Region 5: floods in Louisiana, fires in Tennessee and tornadoes in Mississippi, among others. Join us for a panel featuring your industry colleagues and emergency management experts to discuss the impact of these events on their venues and communities.

Panelists:

Doug Thornton, Executive Vice President, Stadiums & Arenas (SMG)

Michael Day, General Manager (Raising Cane’s River Center, Baton Rouge)

Pat Santos, Emergency Management Expert (Thompson-Booth, LLC)

Phil Constantin, Department of Homeland Security Advisor, Gulf Coast

Home Grown: Creating & Producing Your Own Events

A panel of venue operators and festival producers will share with you best practices for generating ideas, sourcing sponsors, revenue opportunities and the tips & tricks to executing successful in house events!

Panelists:

Matt McDonnell, Executive Director (Mississippi Coast Coliseum & Convention Center)

Marci Schramm, Former Executive Director, French Quarter Fest

Dottie Belletto, President & CEO (New Orleans Convention Company)

Tim Hemphill, Vice President, Sales & Marketing (New Orleans Ernest N. Morial Convention Center)

Creole, of Course

Creole, of Course is a multi-sensory, multi-media culinary & historical jazz “dinner theater” show to celebrate New Orleans’ Tri-Centennial. This exciting program will be featured within the schedule as one of the lunch activities during the conference.

Presentations and keynote addresses from notable figures in the tourism and hospitality industry, including J. Stephen Perry, President/CEO of New Orleans Metropolitan Convention & Visitors Bureau. Perry serves on the board of directors and executive committee of the U.S. Travel Association as we as the US Travel Advisory Board, which is the body that advises national policy as it pertains to tourism.

We will also offer hands-on practical learning opportunities includes IAVM’s Situational Awareness and Trained Crowd Manager programs as part of your registration!

Region 7 was host to an IAVM Arizona Chapter Meeting on February 1 at the Phoenix Convention Center with a full one-day itinerary that touched on several topics and issues that qualify as hot in the venue management industry.

“It was a successful meeting,” said Robby Elliott, Mesa Arts Center. “We had more than four 40 people present and had three sponsors to thank in Aventura Catering, Sico Seating and Ticketforce.”

In addition to networking, a silent auction and Town Hall session, the slate of events included sessions on Practical Application of Continuing Risk Assessment with the convention center’s own Kevin Mattingly, Gender Issues led by Michael Soto of Miller Russell Associates and Best Practices for On-Boarding New Employees by the venue’s Jon Brodsky and the NBA Phoenix Suns’ Yolanda Mendez. IAVM Chairman Mark Mettes, CFE, Herberger Theater Center, provided a briefing on IAVM updates as well as the One Member, One Vote campaign.

“A result that came out of the Town Hall was that the technical directors and production supervisors of all the major performing arts centers have decided to meet quarterly to discuss labor trends for stagehands in the area and to discuss better ways to cultivate new talent,” Elliott said. “We also discussed the recent immigration ban and the possible pop-up protests and other security concerns that are becoming all too frequent for all sectors.”

With gender issues now very much in national headlines, attendees were updated by Soto, whose background includes working in the public sector for government and non-profit agencies including the Arizona Commission on the Arts, Arizona Citizens for the Arts, Equality Arizona, and the National Center for Transgender Equality.

“Mostly the conversation stemmed around venues acting in a neutral capacity and how to deal with facility renters who have strong opinions one way or the other,” Elliott said. “An example that was brought up is that a religious group rented a portion of the Phoenix Convention Center and an individual was denied access to a restroom that was rented by the religious organization.”

The Silent Auction raised $680 toward the Arizona Chapter’s VMS Scholarship fund.

“Overall, it was a great event that was well attended by mostly PACs and convention center personnel,” Elliott said.

As the Venue Management School celebrates its 30th year, we want to urge you to connect with us and share your own personal VMS story for the May/June issue of Facility Manager magazine.

Whether serving as an instructor or going through the school as a student, the Wheeling Feeling and Oglebay experience is one that is unique and special to those who have spent many a June in West Virginia. Formerly the Public Assembly Facility Management School, these last 30 years have seen incredible growth and change in the industry that the school has been on the cutting edge of every year for the students who gather.

While we cannot guarantee that every memory will be able to fit in the May/June magazine, we will do our very best to make it happen. All reflections will appear on a special designated space on the IAVM website, so please be a part of telling the story of VMS.

Do you have a lesson you learned while at the school that has proved invaluable in your career? Tell us that story.

Is there a special fond memory from your time at the school that carries on with you today? Please share.

Do you work at a venue that encourages staff to attend the school to enhance their professional development and to one day carry the powerful CFE designation at the end of their name? We’re all ears.

Are you an instructor who has seen dynamic changes in the school’s curriculum and in the professional level of the students who have attended your classes over the years? We want to know all about it.

Happen to have some VMS pictures you can share for us to use? Send them now.

To share your story, please click here.

Ask practically anyone involved in the public assembly venue industry about the legacy he or she wishes to leave upon their career and you will often hear the phrase of making a difference in the community and the industry.

The good news is that there is always time to make that exact difference within your association by volunteering to serve on an IAVM committee. If you have not answered the call for volunteers or are still contemplating a decision, please know that IAVM needs your help and that your service will come back and richly reward you with the professional friends you will work aside as well as indeed making that important difference in guiding the future direction of IAVM’s committees and their work.

The March 3 deadline is rapidly approaching for Committee Call for Volunteers. Appointments to board committees will be made by the First Vice Chair, while appointments to management committees will be made by the CEO in consultation with the committee chairs and vice chairs. Volunteers will be notified of their committee assignment by the end of May.

For all the full details on volunteering and a brief form to complete, please click here.

Section Row Seat, LLC has begun operations in Port Orange, Florida earlier this month.

The start-up provides consultancy services in facility operations, vendor and security management, human resources, leadership and training, revenue management, customer communication, and facility planning. Section Row Seat specializes in the management of sport and entertainment venues.

Company founder Jean Ann Bowman is a 20-year industry veteran, having recently served as senior director of guest services for Daytona International Speedway, during the reopening of the $400M Daytona Rising renovation project.

“We aim to create a culture of guest services for organizations. By finding operational efficiencies, improving training, and better managing vendors, we help venues improve the guest experiences,” Bowman said. “We know that venues can struggle to develop consistency and to unify the approach across departments. All the operations and services at venues must work to together to keep guests safe and to enhance guests’ enjoyment of the event.”

Section Row Seat welcomes clients from all sizes of venues. Project scopes may include the procurement of vendors, operational facility reviews, management of staff training programs, and review customer communication. The company website, www.Section-Row-Seat.com, provides detailed information about services and a downloadable company profile.