Chris Rogers

IAVM member and longtime Academy for Venue Safety & Security (AVSS) instructor Chris Rogers passed away earlier this month. We’ve been receiving tributes from members and friends and would like to share them with you.

Steven A. Adelman
Chris Rogers, a longtime member of the faculty of IAVM’s Academy for Venue Safety & Security, passed away on May 5, 2016.

Chris joined AVSS back in 2005. He was one of its early innovators, developing the Risk Management curriculum, writing significant portions of the AVSS textbook, and creating the Individual Discussion Groups and “war games” that give students a safe space to discuss and apply the material they learn with their peers. For nearly all of the longtime AVSS faculty, Chris Rogers was one of the first instructors we met and was certainly one to leave a lasting impression.

As a teacher, Chris could sometimes be gruff when he felt that that was necessary to get his point across, but that was only a thin façade over his warm and generous personality and great sense of humor.

Chris was a big man with a bigger heart, particularly for his family. His face never failed to light up when he talked about his beloved wife Stacey, his daughter, and especially his grandchildren. Several years ago, he made the smart decision to step away from his other commitments, retiring from AON Risk Solutions, where he was Director of Risk Control for their National Entertainment Practice, and leaving AVSS, in order to spend more time with his family. Chris and Stacey even moved from southern to northern California to be full-time grandparents.

In an article for the cover of Facility Manager in December 2012, Chris explained that “all business decisions are risk acceptance decisions.” He fearlessly accepted the risk of putting his entire self into his relationships with his students, and with his many friends among the AVSS faculty. Chris was a leader, both in word and in deed. We miss him.

Kevin Mattingly, CFE
Chris was an Allied member of IAVM and a faculty member at AVSS. The Chris I knew approached everything with a laugh and a smile. He loved his family with his whole heart. He worked hard, but loved it. He shared his experience and knowledge with passion and urgency. He was always quick to compliment others. Chris could wear hats and looked good doing so! Chris never met a stranger. When Chris Rogers retired, we immediately missed him. I suspect we always will.

John Siehl, CFE
Chris Rogers was a true friend of AVSS. His dedication and tenacious approach to teaching were second to none, that, combined with his passion for Risk Assessments and the safety of our patrons, created the consummate professional at AVSS for many years. We will miss his jovial demeanor and serious approach.

The International Association of Venue Managers Foundation (IAVMF) has selected the 2016 recipients for its 30|UNDER|30 program. This program is made possible thanks to co-founding program partners SearchWide and Ungerboeck Software Systems, along with IAVM Foundation donors.

As part of the Build an Amazing Future campaign focused on students, young professionals, and mid-level venue management, the 30|UNDER|30 program is designed to engage the best and brightest young professionals in the venue management industry by recognizing emerging leaders – and their talents – which help accelerate the industry and carry it into the future.

“IAVM and the IAVM Foundation continues to build an amazing future for young professionals in the venue management industry and the 30|UNDER|30 program continues to help lead those efforts,” said Mark Gnatovic, senior vice president of SearchWide and a Foundation Trustee. “The program selection process is not easy and each candidate has to be nominated and then submit a video application that is reviewed and scored by select industry leaders and Trustees. Those that earn the right to be recognized, truly earn the right. It’s inspiring and gratifying to see how creative and passionate these young professionals are. It will be fascinating to watch them as they develop into the future leaders of our industry.”

In its second year, this program focuses on identifying and developing the top talent in the venue management industry, 30 years of age and under, through increased access and exposure to industry networking and thought leadership. The 30|UNDER|30 Class of 2016 will convene for the first time at VenueConnect, IAVM’s annual conference and trade show, July 23-26, in Minneapolis, Minnesota. They will also be provided opportunities for continued education for professional growth in the venue industry to help them become better, more productive employees.

Award recipients will receive full complimentary registration to VenueConnect, an $850 travel stipend and a one-year complimentary Young Professional IAVM Membership. In addition to over $2,000 in benefits, the 30|UNDER|30 recipients will be recognized at the Venue Industry Awards Luncheon at VenueConnect on Monday, July 25.

“On behalf of the IAVM Foundation’s Board of Trustees and committed donors, we are honored to announce the 30|UNDER|30 class of 2016,” said Mark Duryea, vice president of North American Routing & Tours for Feld Entertainment and the Foundation Chair. “We ARE building amazing futures for some of the top rising stars in the industry!”

Meet the IAVM Foundation’s 30|UNDER|30 class of 2016:

• Priscilla Almeida, Director of Event Services, Rose Quarter/Rip City Management, LLC
• David Bennett, Event & Facility Operations Manager, KSU Sports + Entertainment Park and Fifth Third Bank Stadium at Kennesaw State University
• Brooke Bockelman, Booking Manager, Jerome Schottenstein Center at Ohio State University
• Ben Bosse, Director of Event Services, Nashville Predators/Bridgestone Arena
• Nick Byer, Director of Events, Donald L. Tucker Civic Center at Florida State University/Spectra by Comcast-Spectacor
• Meghan Doyle, Director of Marketing, BOK Center/SMG
• Maggie Gendernalik, Marketing & Box Office Manager, KSU Sports + Entertainment Park and Fifth Third Bank Stadium at Kennesaw State University
• Imran Gill, Marketing & Communications Manager, Shaw Conference Centre
• Daniel Hare, Front of House Manager, Kings Theatre
• Emily Herr, Event Services Coordinator, Buffalo Bills/Ralph Wilson Stadium
• Michael Hilburn, Senior Manager, Ballpark Event Operations, Seattle Mariners/Safeco Field
• Aaron Hurt, Director of Operations, Butler Arts Center at Butler University
• Carly Johnston, Director of Marketing & Sales, Pensacola Bay Center/SMG
• Tara Krause, Food & Beverage Manager, Swiftel Center/VenuWorks
• Kristina Lankow, Sales & Marketing Manager, Swiftel Center/VenuWorks
• Todd Liermann, Manager of Complex Show Operations, The National Western Complex
• Max Long, Patron Services Manager, Denver Performing Arts Complex
• Corey Margolis, Assistant General Manager, Budweiser Gardens/Spectra by Comcast-Spectacor
• Matt McClain, Event Services Manager, Broadmoor World Arena & Pikes Peak Center
• Sarah Minnick, Senior Event Services Coordinator, Alamodome
• Christine Pileckas, Director of Sales & Marketing, INTRUST Bank Arena/SMG
• Rick Powell, Operations Manager, Atlantic City Boardwalk Hall/Spectra by Comcast-Spectacor
• Jenna Ricupero, Director of Catering Sales, Huntington Convention Center of Cleveland and Global Center for Health Innovation/Levy Restaurants
• Micheal Robinson II, Event Coordinator, Curtis Culwell Center
• Mike Santa, CVP, General Manager, Indiana University Auditorium
• Brian Smith, Special Events Manager, BOK Center/SMG
• Allie Thomas, Event Services Coordinator, Cox Business Center/SMG
• Sara Waltemire, Event Services Manager, Meydenbauer Center
• Hayley Ward, Front of House Manager, AT&T Performing Arts Center
• Michelle Witkins, Account Executive, The Baltimore Convention Center

Ben Parker, Spiderman’s uncle, once said, “With great power, comes great responsibility.” Yes it is cliché and has been used a thousand times over, but it’s true; success and power bring responsibility. Before we get too far into that topic, though, let’s start at the beginning.

As a young professional fresh out of college, an entry level position is all you can really expect. Entry level jobs don’t have cool titles, don’t have a high salary, include some administrative tasks, don’t have much say in decision-making, but don’t come with an extreme amount of responsibilities. On paper, they really don’t sound enjoyable. While it certainly would be nice to graduate and walk into a high-paying job that allows a great sense of autonomy with great power, that’s not how the world works. Even if you have done every internship under the sun, why would a multimillion-dollar company feel comfortable putting a roughly 21-year-old graduate in anything other than an entry level job? Internships are great, don’t get me wrong, but internships are just that, an internship. They provide a great hands-on experience you cannot get in the classroom but they also are limited in part to the hours an intern usually works.

As horrible as I have made an entry level position sound, they really are something to enjoy. As stated above, an entry level job does not usually come with an extreme amount of responsibility which can mean less stress. That is a wonderful thing that should not be taken for granted. Sure it is fun to sit with the big boys, get to do things the way you think is best, and rake in the money, but think about what else comes with that. In a managerial role, you become responsible for the work of those who report to you on top of your own work, you are responsible for making decisions that affect more than just yourself, and your workload as whole typically becomes greater. While you once left right at the strike of five in an entry level position, you may find yourself leaving at 5:30 or six now. The added responsibilities bring more stress, making it tougher to “leave work at work.” While all that power and responsibility sounds great, it comes with a price.

Enjoy being at the bottom. Soak in as much information as you can to ensure that when the time comes and you are no longer at the bottom, you have the knowledge to make that mid-level position as easy as the entry level one. There’s no shame in having “coordinator” in your title. A great coordinator turns into a great director. The allure of money, power, and quick success is a tough one to fight off, but moving on before you’re ready may leave a feeling of regret.

So I say to you, young fella (cue your favorite NBA announcer), sit down, buckle up, and let the ride take you where it may. Don’t try to rid that coordinator title for the sake of impressing others. Quality work will impress someone far more than your title will. When you’re ready for bigger and better, you and the people around you will know. Enjoy leaving at five, enjoy the decreased sense of responsibility, enjoy leaving work at work, and enjoy learning from those above you. Great power and great responsibility can bring great stress. You’re young, don’t bring on the wrinkles too soon.

(Image: Andrew Hitchcock/Creative Commons)

The Tacoma Dome and Greater Tacoma Convention & Trade Center installed wireless coverage throughout the venues via Mobilitie, the nation’s largest privately-held wireless infrastructure provider,

“Wireless connectivity enhances our guests’ experiences, enabling them to stay connected and share exciting moments with friends and family in real-time,” said Kim Bedier, CFE, director public assembly facilities, City of Tacoma, in a statement. “Mobilitie brought us the right solutions for coverage and capacity, and we are thrilled that our exhibitors, attendees, and partners will benefit from the boosted capacity.”

The Tacoma Dome and the Greater Tacoma Convention & Trade Center now have a contiguous DAS and Wi-Fi network that are linked together. More than 130 antennas and 190 Wi-Fi Access Points were used to build the wireless infrastructure.

“We are excited about our partnership with Tacoma Dome and Convention Center. Iconic venues like these require robust wireless coverage and capacity to keep guests connected to their business community, as well as with friends and family,” said Christos Karmis, president of Mobilitie, in a statement. “With U.S. mobile data usage expected to increase by more than 600 percent over the next two years, we wanted to ensure that our intelligent infrastructure will support guests’ wireless needs today and in the future. Mobilitie’s DAS and Wi-Fi networks will ensure guests have uninterrupted access to voice and data services.”

Mobilitie’s partners include all major wireless carriers, as well as sports and entertainment arenas such as, Arrowhead Stadium, home of the Kansas City Chiefs, the Honda Center, home of the Anaheim Ducks, Verizon Center, home of the Washington Wizards, Tropicana Field, home of the Tampa Bay Rays, and Toyota Park, home of the Chicago Fire Soccer Club. In addition, Mobilitie’s DAS network at Churchill Downs supported the highest-ever recorded data traffic usage during a one-hour period at the 2016 Kentucky Derby.

(Image: Robby Green/Creative Commons)

You may be aware already that the Millennial generation is now a major force in the workplace, with many Millennials now occupying leadership positions or about to step into them. However, they’re not the only generation working. In fact, there can be up to four generations all operating toward a common goal. If you’re a business leader, you may often find yourself struggling on how to guide these different personality types.

For young professionals and students, we are offering a Millennial BootCamp during the IAVM Foundation’s UpStart program at VenueConnect. The Millennial BootCamp is taught by Millennial expert Phil Gwoke from BridgeWorks, an organization dedicated to helping people understand each other. Gwoke will also lead a session, “Four Generations, One Goal” for all VenueConnect attendees.

We recently interviewed Gwoke about Millennials and generational communications.

Generational communications is a widely discussed topic online and at conferences. How does your training stand above other training programs?

Phil Gwoke: BridgeWorks stands out by not only talking about how to effectively bridge generational gaps, but we focus on the “why.” We encounter these generational traits, values, and behaviors every day but don’t stop to understand where they came from. By looking at the events and conditions that shape each generation, we can clearly see how these generational trends emerge. Generational theory is all about sociology, not individual psychology, so we track large swaths of data to tell a story about an entire generation. At BridgeWorks, we are known for dynamic, fun, and savvy workshops and keynotes. We use clips from commercials and TV shows, websites, anecdotes, data from our extensive research, and best practices to make our concepts come alive. We tell the story behind the statistics. Uniquely to BridgeWorks, we take our content far beyond the keynote by offering consulting solutions that serve as a catalyst for large-scale change in recruiting, retaining, and balancing a multigenerational workshop.

What are some of the commonalities among each generation in the workplace and how do you capitalize on those strengths to create a productive and enjoyable work environment?

PG: We all come to work with similar goals, but approach tackling those goals in different ways. Our generational personalities impact how we collaborate, communicate, and take on projects. By generating awareness around these differences, we bring clarity to team dynamics and break down generational stereotypes.

Concerning Millennials, since they’re beginning to be in leadership positions, how should they start adapting their communication skills for one, two, or three generations after them?

PG: Millennial leaders (all leaders for that matter) should take the time to understand the way each generation prefers to receive feedback, rewards, and their expectations around formality and interpersonal relationships. As a leader, being able to adapt and communicate your management style will promote more effective and productive teams.

The Millennials that attend our conferences are high achievers and are often insulted by stereotypes about them. How do you rise above the rhetoric delivered by the media and other generational coaches?

PG: Every generation has had to deal with their fair share of stereotypes. By helping Millennials identify where these stereotypes come from and how they can move beyond them, we can help breakdown those stereotypes. At the same time, it is important for other generations to understand themselves and how they emerged in the workspace. It’s about celebrating and utilizing our differences versus taking the easy and often detrimental route by falling prey to these stereotypes.

There is a lot of talk about the role grit plays in regards to each generation. What has your research found concerning this topic?

PG: We are seeing grit emerge in the newest generation coming on to the scene, Gen Edgers, are now approaching 19 or 20 years old. With Gen Edgers just entering the workforce, we are only beginning to see trends emerge. However, Gen Edgers have shown that they have a high level of tenacity and strive tirelessly to become No. 1. They are a competitive generation, whose Gen X parents have told them time and time again that a participation award is not an award.

Finally, I’ve never heard of the term “Gen Edger.” That’s the same name for “Gen Z,” yes? What is the reason behind one name over the other?

PG: There are many names right now for the generation after Millennials. We like the name Gen Edge because it carries more meaning than just giving it a letter, like Gen Z. That being said, the media will ultimately decide what we call this next generation…but we’re remaining steadfast in pushing for “Gen Edge.” The name Gen Edge comes because this generation is on the edge of everything. They are the most diverse generation yet, being the first group in the U.S. in which Caucasians are no longer the majority. Gen Edgers also have an edge themselves. While all generations have seen their fair share of violence, Gen Edgers have experienced it close to home and much more often than other generations.

UpStart—powered by the IAVM Foundation in partnership with Western Kentucky University—is free for students, young professionals, and faculty and is made possible through the support of IAVM members, venue industry leaders, and other partners that have supported the IAVM Foundation’s Build An Amazing Future campaign. It is US$35 for other VenueConnect attendees. Prior registration is required.

(Image: Facebook)