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More Flexible, More Amazing, and More Experiences

February 03, 2016
by admin
stadiums, technology, trends
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Mercedes-Benz Stadium

Curbed published a wonderful article today written by Patrick Sisson titled “Introducing the Stadium of the Future, Where Technology is King.” It’s a long read that offers several choice quotes. Here are few to tease you:

“Since technology has made it so easy for people to engage with the event in their own way in their own space, it’s easy to disengage from the live event. We’re competing against the cost of gas, parking passes, tailgating, it goes on. There’s continuing pressure on the design side to create venues that are more flexible, more amazing, and can one-up what you can get at home.” — Bill Johnson, design principal, HOK

“With tailgating, going to a football game can be a six-hour experience. And the real, live action takes between 25 and 30 minutes. People want to see more content and strategy. We think it’s enhancing the gameday experience. But a mobile device can never enhance the camaraderie, sights, and sounds of the stadium.” — 49ers Chief Operating Officer Al Guido

“Twenty years ago it was all about the in-seat experience, but for the next generation of consumers, it’s more about a choose-your-own-adventure-type experience. They’re in their seats for a play, then they’re watching the game from different vantage points, socializing … It’s all geared towards making it more friendly, more high technology, and more immersive.”
 — Jeremy Krug, senior associate and project designer, Populous

“These stadiums are so much more than what they were in the past. They’re highly dynamic entertainment complexes. More and more, we’re asking, how do you extend the experience of the building beyond the walls?” — Brian Mirakian, principal, Populous

Please visit Curbed to read the full story, and let us know your thoughts about the stadium (and other venues) of the future in the comment section below.

(Image: HOK)

A Message from Steve Flamm, Interim President and CEO

February 02, 2016
by admin
association, IAVM, membership
16 Comments

Steve Flamm

It is a privilege and an honor to serve this association in my new capacity as interim president and CEO. Please know I admire and greatly respect the passion IAVM members have for this industry. My promise to you is that I, and your talented staff team, will meet this latest challenge and continue to move the association forward.

Our primary area of focus will be to make our existing programs the best they can be. Our initial goal is to have IAVM reach two “Best Ever” milestones in the coming months. The first milestone target is that AVSS, our safety and security academy, will generate the highest total revenue in the 10-year history of the program. Secondly, PAMC is on track to reach its highest total revenue in the 24-year history of the program. These accomplishments are vitally important to us, as success has a way of building confidence, creativity, and morale, which are all qualities that enable us to better serve you.

Two additional areas of focus will be the exciting new efforts we have with the branding and conference strategy initiatives. The results of these initiatives will be presented at VenueConnect 2016 in Minneapolis. The entire staff team is excited about sharing these initiatives and the potential they have in driving IAVM’s future.

I appreciate the vote of confidence and support our team has received from the IAVM Board of Directors. We also want you, the members of IAVM, to know that we are committed to serving you and to continue to move this association forward.

This Year’s Joseph A. Floreano Scholarship + Internship AVSS Recipients

February 02, 2016
by admin
foundation, student, young professional
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Floreano Program

The IAVM Foundation is proud to announce the Joseph A. Floreano Scholarship + Internship Program recipients for the 2016 Academy for Venue Safety & Security (AVSS) school. The awards recognize two deserving individuals who demonstrate leadership, character, community involvement, and the potential to be future leaders in the venue management industry. Kevin Henry is also returning as the Year 2 scholarship recipient.

AVSS Year 1 + 2 Scholarship Recipient

Mike SantaMike Santa, general manager at Indiana University Event Services

Favorite team? The Green Bay Packers.

Favorite sports or entertainment memory? Before I was a venue manager, I worked for the IU Basketball team. While I have some incredible memories from that experience, my all-time favorite was being part of the 2013 Big Ten Championship!

If you could be any animal, what would you be and why? I think I would be a lion. I like the idea of being king of the jungle but also having a pack to rely on as well.

If you could be any superhero, who would you be and why? Batman for sure. He is the ultimate superhero, yet still just a man. Plus he gets to play with cool gadgets and cars.

What is your ultimate dream job in the industry? I would love to be the GM of a building someday. My ultimate dream job is to be the tournament director of the Mau Invitational and spend all my time in Hawaii preparing.

Favorite quote? “Confidence is contagious. So is lack of confidence.” – Vince Lombardi.

Do you currently volunteer with IAVM? What do you enjoy most about it? I am currently on the Young Professionals Committee. It’s been fun working with other YPs on projects to help bring IAVM to a younger generation of venue managers.

Favorite childhood snack? Any kind of candy but Mike & Ike’s are the best!

@Twitter handle? @mwsanta

LinkedIn: https://www.linkedin.com/in/mike-santa-8305226a

 

AVSS Student Intern

John RoeJohnny Roe, Missouri State University – Entertainment Management

Anticipated Graduation? Fall 2016.

 Favorite team? Die-hard Kansas City sports fan.

Favorite sports or entertainment memory? The Kansas City Royals winning the 2015 World Series.

If you could be any animal, what would you be and why? A wolf. They know when to lead and when to follow. They have a small circle and know how to survive when they are by themselves.

If you could be any superhero, what would you be and why? Batman. He made himself a hero, didn’t have to have some crazy mutation to be great. (Helped that he had billions of dollars to inherit, though.)

What is your ultimate dream job in the industry? General Manager of a Major League Baseball team. There are only 30 of them so the odds are not in my favor, but someone has to be one of 30 so why not me?

Favorite Quote? “Courage is not the absence of fear, it is the ability to act in the presence of fear.” – Bruce Lee.

Favorite childhood snack? Anything my mom cooks! She is the Michael Jordan of the kitchen.

@Twitter handle? @roeboat11 — I know, puns are incredible.

LinkedIn: https://www.linkedin.com/in/johnny-roe-9aaa43b9

Sympathy is an Advantage When Negotiating

February 02, 2016
by admin
leadership, management, negotiating
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women negotiators

Sympathy is often considered a weakness in business, but new research by Laura Kray, a professor in the Haas Management of Organizations Group at University of California, Berkeley, proves otherwise.

“Sympathy is an emotion that corresponds with good will,” Kray said. “In negotiations, it can translate into a willingness to problem solve in ways that might not otherwise occur.”

Along with co-authors Aiwa Shirako (Berkeley-Haas PhD 11 and people analyst at Google) and Gavin Kilduff (Berkeley-Haas PhD 10 and an assistant professor at New York University’s Stern School of Business), Kray’s study found that being transparent about one’s misfortune is more effective when a “low power” or someone in a weaker negotiation position initiates the sympathy.

“Relative to low power negotiators, we find that high power negotiators’ sympathy appeals are seen as more inappropriate and manipulative, and may damage the negotiators’ relationship going forward,” the researchers wrote in the study’s abstract.

Across five studies, though, Kray’s results showed that genuine vulnerability can be advantageous.

“Our findings reveal an optimistic message,” Kray said. “Even when people are in powerful positions, situations in which cold-hearted, rational actors might be expected to behave opportunistically, we are finding instead that their feelings of sympathy motivate them to help the disadvantaged.”

(photo credit: The Open University (OU) via photopin cc)

To the Left, To the Left

February 02, 2016
by admin
crowd management, safety, security
Comments are off

Exit Left

You want people to walk the right way toward an exit. New research, though, shows that anxious people will steer toward the left.

“Behavioural approach and inhibition are two fundamental motivational systems manifested in affective, cognitive, and behavioural traits,” the researchers wrote in the study. “The aim of the present research was to examine the individual and joint associations of these systems with lateral spatial bias. Blindfolded participants traversed a room aiming for a straight line. Locomotion data obtained from motion tracking revealed systematic lateral biases in participants’ walking trajectories.”

Previous studies showed that threatening conditions trigger high activity in the brain’s right hemisphere, which causes people to head left.

“This anxiety/arousal function is consistent with a right-sided orienting network for attention, which responds to novel and unexpected events and acts as a ‘circuit breaker’ for focal processing,” the researchers wrote.

This current research showed for the first time that there are two different motivation systems across the brain’s two hemispheres—the approach motivation system resides in the left hemisphere, and the anxious and inhibition systems reside in the right.

The research should be considered when it comes to crowd management and egress strategies. How do your plans change knowing anxious guests subconsciously move toward the left when threatened? Please let us know in the comments.

(Image: Kate Crabtree/Creative Commons)

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