You want people to walk the right way toward an exit. New research, though, shows that anxious people will steer toward the left. “Behavioural approach and inhibition are two fundamental motivational systems manifested in affective, cognitive, and behavioural traits,” the

I recently revisited “Catching Hell,” the ESPN 30 for 30 documentary that explored the infamous Game 6 of the 2003 National League Championship game. The main storyline chronicles the immediate and irrational reaction of Cubs fans to that devastating moment where a foul ba

FIRST RESPONDER COORDINATION CROWD DYNAMICS PROBLEM BEHAVIOR CROWD MANAGEMENT ACTIVE SHOOTER PYROTECHNICS SAFETY DUTY OF CARE GUEST SERVICES What do all of these things have in common? They are all terms a venue’s crowd management and guest services staff should understand and be able

The British Psychological Society (BPS) Research Digest pointed out an interesting study today that has to do with crowd management.  In “Psychological Disaster Myths in the Perception and Management of Mass Emergencies,” the researchers wanted to know whether public safet

Some of you may know I was employed at a venue before coming to work at IAVM Headquarters. I worked at the Dallas Museum of Art as the Senior Marketing Manager for almost 12 years. The museum and its small staff hosted up to a million visitors in a year, and presented exhibitions like