By R.V. Baugus We all know just how important hospitality is in our world of public assembly venue management. Give those guests who attend your venue a positive experience to remember and they will not only be sure to come back but will also tell their friends about their received ho

By Brad Gessner Differentiation is undoubtedly crucial in today’s competitive workforce. But, setting yourself apart doesn’t always require you to do something big or novel. In sports, you’ll hear coaches talk about their team doing “the little things.” They spend hours practicing eve

The hospitality world can offer the venue world some great insights, especially when it comes to revenue management. Consider a 2013 study from Pennsylvania State University that looked at how user generated content works alongside price to affect perceptions of quality and value. Fin