FIRST RESPONDER COORDINATION CROWD DYNAMICS PROBLEM BEHAVIOR CROWD MANAGEMENT ACTIVE SHOOTER PYROTECHNICS SAFETY DUTY OF CARE GUEST SERVICES What do all of these things have in common? They are all terms a venue’s crowd management and guest services staff should understand and be able

Two vehicle sports accidents recently took place that reinforces the importance of safety and crowd management. One accident happened at the Houston Grix Prix. Dario Franchitti’s IndyCar went airborne and crashed into a fence. Along with Franchitti, 13 fans and a race official were in

On Sept. 21, five related outdoor festivals took place across the U.S. The events, Red Bull’s Flugtag, translated as “Flight Day” in German, occurred in Chicago; Washington, D.C.; Miami; Dallas/Ft Worth; and Long Beach, CA. For those not familiar with the event, Red Bull Flugtag is pe

Many venue managers attribute the successful and safe execution of events – over and over again – to rigorous planning, strong communication, and excellent staff. Half of the challenge is leading up to the event – booking, promoting, and staffing it. The other half is the day-of chall