By R.V. Baugus We all know just how important hospitality is in our world of public assembly venue management. Give those guests who attend your venue a positive experience to remember and they will not only be sure to come back but will also tell their friends about their received ho

Laurie Barnett serves as managing director communications and outreach for Southwest Airlines. As such, she is expert in the subject area of empowerment and taking good care of customers. Those will be among her points of emphasis at VenueConnect when she presents a session on Empower