More millennials are becoming bosses every day. You may not be working for one now at a venue, but you may in the future. Then the question arises, if you’re in an older generation, how do you deal with working for a younger boss? Expert career counselor Dawn Rasmussen, CARW, CM

Did you know that the average cost of replacing a minimum wage employee is US$3,500? According to the Bureau of Labor Statistics, customer service and hospitality are two of the top industries where turnover is highest. For a business to thrive in today’s economy, finding and retainin

We’re happy to announce some programming notes for GuestX, Feb. 21-23, 2016, in Dallas, Texas. One of the most popular and informative sessions last year was led by Jennifer Blackmon, corporate director of culture transformation at The Ritz-Carlton Leadership Center, and we̵

There’s a saying in improvisation that a scene is not about things, it’s about relationships. New research suggests the same can be said for humor between a supervisor and a subordinate in the workplace. “Generally, people think that positive humor, which is inclusive, aff

Launched in August 2015 at VenueConnect in Baltimore, IAVM’s new certification, the Certified Venue Professional (CVP), recognizes the competence of middle to senior level managers of public assembly venues as well as assisting the managers in creating a professional road map in the v